Quote:
Originally Posted by jimmy-moots
And get this, because you ordered and returned so many pairs, Competitive Cyclist likely lost money when they sold you shoes.
I get that you are operating within the framework and bounds you’ve been presented, but free returns isn’t sustainable because of the behaviour above that it encourages.
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But it's absolutely necessary. Fine tuning the size and trying 15 different pairs to put on 2 pairs of feet, just to find the perfect fit is now a necessity. We know why now though why Costco stopped taking no-questions-asked returns on their TVs on the day after the superbowl.