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Can’t say anything about their overall operations (haven’t been in the Ballston store since it was a Conte’s), but the Moasic store had a good vibe and some helpful employees, but I was understandably not surprised when it closed. Seemed like a misfit location-wise.
I work near the Bethesda shop and have wandered in a handful of times- rarely did I encounter another customer. Just dead.
When I wanted to upgrade my CX bike from 10 speed mechanical discs to 11-speed hydros, I went into the Bethesda shop to see if they’d price out the parts I’d need and the labor to make the switch and was told, “we don’t really do that kind of thing here.” Didn’t offer any alternatives, nothing. Just a bike shop saying that they would rather not hassle with selling bike parts and services to a customer.
Conte’s in Falls Church on the other hand was extremely helpful in identifying and ordering the necessary parts, hanging them on my bike, and communicative through the entire process.
Good riddance.
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