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If SRAM and its reps were exhibiting this behavior . . .
Quote:
Originally Posted by John H.
In my experience Shimano will replace any part that is defective . . . But if you are talking about recall- none of the 9000 stuff has been recalled per se. They are just quietly replacing the ones that fail.
It depends on the customer service rep that the shop gets on the phone as well. Some think it is there job to act like they have seen zero failures, some admit that they have seen failures or a pattern of failures.
It is up to your shop to be firm and demand a warranty.
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. . . there would be a multi-page flame spewing thread here with more anger than you can shake a frame pump at. 
BBD
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