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9000/9001
In my experience Shimano will replace any part that is defective.
So far I have warranted 3 sets of 9000 shifters (for 9001), 1 9000 cassette (carrier broke), and one braze on 9000 front derailleur.
They had parts in stock and immediately replaced.
But if you are talking about recall- none of the 9000 stuff has been recalled per se.
They are just quietly replacing the ones that fail.
It depends on the customer service rep that the shop gets on the phone as well. Some think it is there job to act like they have seen zero failures, some admit that they have seen failures or a pattern of failures.
It is up to your shop to be firm and demand a warranty.
Last edited by John H.; 01-15-2015 at 04:01 PM.
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