Record 12 / Cervelo Failure
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I'm in a situation I've never been in before. I purchased a brand new Cervelo R3 and Record 12 speed mechanical groupset. The entire build has less than 500 miles. I started the Triple Bypass last Saturday and everything was going fine until mile 8. My rear derailer brakes and pulls through the rear seat stay. I wasn't even shifting, literally JRA! The shop now thinks the frame is compromised.
I've contacted broken carbon for the repair, and the shop is contacting Cervelo about a potential warranty replacement. Could this be a Campy issue? Nobody seems to want to take ownership and I'm not sure of the path to take. I would completely take ownership if it was my fault, but I babied this bike! Need some friendly advice and guidance! |
I would think that if you bought it, brand new, from a Cervelo dealer, that Cervelo should be taking care of it.
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Could the derailleur hanger have gotten bent? Who did the build? Were limit screws set properly? Did a link in the chain break and pull the derailleur with it?
I'd look at these things first before blaming cervelo or campagnolo. |
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That is weird. Sounds like a bent derailleur or something that had not been previously noticed? Let us know what happens...
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I was literally JRA, chatting and enjoying the morning sunrise. Nothing jammed in there, road was perfectly clear, wasn't standing, wasn't shifting.
The frame was purchased from Excel, and the components were purchased from Pink Jersey. Excel built the bike. It was spinning like a clock until last Saturday morning. So far the shop hasn't offered to help in anyway. |
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This picture is right before. I clearly was not out to set a land speed record up the first climb of 120 miles. |
If Excel is not responding, I would contact Cervelo directly.
Then I would contact your credit card company. |
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They're responding, but not taking any type of ownership at this point. Sucks. |
What gear were you in?
Agreed with Mark McM, going to be tough to prove its purely an install defect if it's been rolling along for 500 miles. |
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Any CU photos of the rear mech so we can see where it broke? Any damage to the drive side spokes?
Tim |
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