What is Serotta's warranty these days?

[Cinci Jim]

Hopfully this won't get me taken out behind the woodshed or anything, but what is Serotta's warranty these days? On the web site I see the Peace of Mind Crash Protection for $295 for seven years but no lifetime warranty statement.

I've always heard about the lifetime warranty and I have received outstanding warranty related customer service from them, so I don't doubt they will do their best to make things right...

If I was interested in another frame, they would be on the short list and I already own 4 frames and the wife has 2 that we both dearly love.

Maybe I missed it on the web site... but what is it?

[BumbleBeeDave]

I can't find it there either.

BBD

[Cinci Jim]

I also wanted to add that an exceptionally well made product needs no warranty.

[dekindy]

I also wanted to add that an exceptionally well made product needs no warranty.

Wrong. Anything and everything made by Man can and will break sooner or later.

[jlwdm]

The older warranties were for a shorter time and renewable. I think mine is 5 years and I can keep extending for 5 year periods. That was from 2007.

Jeff

[FixedNotBroken]

Get a Merlin :) totally kidding.

[spartacus]

Are not all Serotta frames covered for a limited lifetime against manufacturing defects?

Are we talking about the old five and new seven year Crash Protection in this thread?

http://www.serotta.com/About/PeaceOfMindCrashProtection.html

[Cinci Jim]

Are not all Serotta frames covered for a limited lifetime against manufacturing defects?

Are we talking about the old five and new seven year Crash Protection in this thread?

http://www.serotta.com/About/PeaceOfMindCrashProtection.html

Where have you seen the limited lifetime against manufacturing defects?

[BumbleBeeDave]

Are not all Serotta frames covered for a limited lifetime against manufacturing defects?

Are we talking about the old five and new seven year Crash Protection in this thread?

http://www.serotta.com/About/PeaceOfMindCrashProtection.html

. . . I feel it was an oversight to not have that warranty clearly called out on the web sight and that's a situation that should be remedied ASAP. If it really IS somewhere on the web site already then it needs to be somewhere way more obvious.

BBD

[jlwdm]

Are not all Serotta frames covered for a limited lifetime against manufacturing defects?

Are we talking about the old five and new seven year Crash Protection in this thread?

Yes, I was referring to the Crash Protection not a warranty. My 2007 Nove has a limited lifetime warranty card(had to register within 30 days of original purchase):

Frame: Lifetime warranty against defective workmanship and materials.

Paint and Finish: one year for defects in paint, decals and finish.

Serotta Forks: lifetime warranty against defective workmanship and materials.

The 2007 Crash Protection Program has deductibles based on frame material; not based on years in the program.

Jeff

[Monthly Payment]

Wrong. Anything and everything made by Man can and will break sooner or later.

Anytime someone talks about a warranty or guarantee, it makes me laugh. I always think of Chris Farley's sales pitch from Tommy Boy.

-------------------------------------------------------

Tommy: Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to fell all warm and toasty inside.

Ted: Yeah, makes a man feel good.

Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?

Ted: What's your point?

Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy; well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser, and your daughter's knocked up. I seen it a hundred times.

Ted: But why do they put a guarantee on the box?

Tommy: Because they know all they sold ya was a guaranteed piece of $&!+. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.

[spartacus]

The 2007 Crash Protection Program has deductibles based on frame material; not based on years in the program.

Jeff

Not quite with you. It was a time based (five years) cover.

"...deductibles based on frame material" - ?

[jlwdm]

Currrent Crash Protection is 7 years and owner pays a deductible based on time owned. Longer have had bike the more the customer pays towards replacement.

In 2007 the program was 5 years (renewable) and the owner pays part of the replacement cost based on the material the frame is made of. For example steel is $150 and carbon is $400.

Jeff

[Pete Serotta]

and get to the latest info, I think it is still a lifetime warranty of the frame against defects. The peace of mind adds additional coverage to non frame defects - ie races, garage doors, etx PETE :beer: