Maxsec
05-10-2005, 03:06 PM
The upper seatstay weld on my CSi failed recently, and my LBS (Bicycle Garage Indy) sent it in to Serotta for an evaluation last week. Today I was informed what Serotta did and are going to do for me.
First they stripped the bike of all paint to see if there where any other problems with the frame. To remedy the problem they are replacing my seat stays and they are going to repaint my fame at no charge.
Above and beyond the call of duty in my opinion. I was just expecting them to strip the paint in the area of the problem, reweld and repaint.
Makes me glad that I purchased another Serotta last spring, a CXII. :banana:
First they stripped the bike of all paint to see if there where any other problems with the frame. To remedy the problem they are replacing my seat stays and they are going to repaint my fame at no charge.
Above and beyond the call of duty in my opinion. I was just expecting them to strip the paint in the area of the problem, reweld and repaint.
Makes me glad that I purchased another Serotta last spring, a CXII. :banana: