Wilkinson4
11-13-2010, 09:29 PM
I have been an ebay member for over 10 years, I have almost 800 transactions as a seller and buyer, and a 100% feedback rating. Over that time I have had a few bad experiences as a buyer, and one as a seller.
Anyway, I just had one that left me frustrated and I got fed up. I won a pair of MKS Cube pedals which I use on most of my bikes b/c they are good pedals, as well as being cheap. I thought I got real lucky and won them for .02 cents since nobody else bid. The shipping was very high at over $14.00 via USPS priority.
Twelve days later the package arrives parcel post. I open it up and instead of a pair of MKS pedals I got a pair of cheap Welgo pedals. I wrote the seller and all I did was ask for a refund since the item was not as described.
What followed was an exchange where I was called a liar, an extortionist, and a general tone that just left me astonished at the lack of customer service. Then the final straw was the seller agreed to refund in full only after I left positive feedback. Who is the extortionist now? I was ready to accept the refund and send the pedals back but when they took that tact, where I would only get my money back after I left positive feedback I just had enough and escalated the dispute to customer service and then left negative feedback immediately.
Did I over react? I think I have only left negative feed back once and then it was mutually withdrawn. But this guy was just a dishonest soul and I kept trying to take the high road.
mIKE
Anyway, I just had one that left me frustrated and I got fed up. I won a pair of MKS Cube pedals which I use on most of my bikes b/c they are good pedals, as well as being cheap. I thought I got real lucky and won them for .02 cents since nobody else bid. The shipping was very high at over $14.00 via USPS priority.
Twelve days later the package arrives parcel post. I open it up and instead of a pair of MKS pedals I got a pair of cheap Welgo pedals. I wrote the seller and all I did was ask for a refund since the item was not as described.
What followed was an exchange where I was called a liar, an extortionist, and a general tone that just left me astonished at the lack of customer service. Then the final straw was the seller agreed to refund in full only after I left positive feedback. Who is the extortionist now? I was ready to accept the refund and send the pedals back but when they took that tact, where I would only get my money back after I left positive feedback I just had enough and escalated the dispute to customer service and then left negative feedback immediately.
Did I over react? I think I have only left negative feed back once and then it was mutually withdrawn. But this guy was just a dishonest soul and I kept trying to take the high road.
mIKE