Anyone have experiences with the Concierge

[Pete Serotta]

http://serotta.com/concierge/


The team at SEROTA has worked hard at this... what have your experiences been?

THANKS PETE

[Tonger]

Just last week I had asked the Concierge a question about my Ottrott geometry as well as a question about a second historical Serotta. I was surprised to receive a response within literally a very few hours from Lindsey that was clear, informative, and incredibly helpful. I think the concept is great and reflects very well upon the brand.

A+ from me!

Tonger

[clunk]

A couple weeks ago I emailed about some new decals. I received an immediate response from Lindsey and had some decals at my house within a couple of days. Outstanding service.

[benb]

Didn't hear anything about "Concierge" but I called a few months ago to try and get new Decals and Lindsey did a great job.. Serotta seems to be much more accessible then a few years ago.

I had been trying to get decals through dealers for ages unsuccessfully and she had the decals in my hand in like a week, so I was a very happy camper.

[Pete Serotta]

thanks for taking the time to respond to the posts. They are really a wonderful customer focused and bike loving team.


Hope the holidays went well. PETE