Avispa
03-29-2010, 07:26 AM
Hey everyone:
Just wanted to share my recent, but sad to say, terrible experience with Total Cycling.
First of all, apparently they have discontinued the good practice they had to let customers know if they have an item in stock. In the past, if one chose a product to order, the drop-down menu would let you know if they indeed had the item or not. I tried to purchase 3 items, and even received a receipt with the total, just to find out two days later via email that they were out of the items.
After that, a barrage of back and forth messages followed, on which I explained I would like get a different product if they didn't have what I originally ordered. In total they took seven days to place the order after they finally told me what was available....
I received an email message on the 2nd of March saying that my order was shipped, however, to this day (3/29) I have yet to receive anything from them!
It is sad to see a vendor I once trusted turn out like this! Although, I never believed they were very good at answering phones or email, I always received my products on time.
Sad to say... They lost one customer!
..A..
Just wanted to share my recent, but sad to say, terrible experience with Total Cycling.
First of all, apparently they have discontinued the good practice they had to let customers know if they have an item in stock. In the past, if one chose a product to order, the drop-down menu would let you know if they indeed had the item or not. I tried to purchase 3 items, and even received a receipt with the total, just to find out two days later via email that they were out of the items.
After that, a barrage of back and forth messages followed, on which I explained I would like get a different product if they didn't have what I originally ordered. In total they took seven days to place the order after they finally told me what was available....
I received an email message on the 2nd of March saying that my order was shipped, however, to this day (3/29) I have yet to receive anything from them!
It is sad to see a vendor I once trusted turn out like this! Although, I never believed they were very good at answering phones or email, I always received my products on time.
Sad to say... They lost one customer!
..A..