Pete Serotta
10-29-2009, 11:52 AM
October 2009
IMPORTANT PRODUCT SAFETY ANNOUNCEMENT
RE: FORKS WITH ALUMINUM DROPOUTS….including Serotta S3 forks
Throughout Serotta’s 37 year history we have always viewed product development and product improvement as an ongoing process, not necessarily confined to model years. Reflecting this ethos, we are instituting a running change to many of our front dropout profiles, making them more resistant to abuse and bending.
While all of our drop out designs have been thoroughly tested for structural integrity under normal use, recent returned samples show that damage caused by loading and unloading from carrier racks, trainers or accidental dropping of the front end may occur with less force than we’d like. The running changes to the drop outs make them more resistant to the damage cause by this abuse.
Do not attempt to straighten an aluminum drop out! A bent drop out is a failed drop out! Fork dropouts with any evidence of bending with or without visible stress cracks, should not be ridden! The fork or the drop outs must be replaced immediately!
The dropouts which have been most susceptible to abuse are the S3 dropouts with a window cut as shown below. As a gesture of our commitment to the highest standards of quality and customer support, for a limited time, we will replace the aluminum dropouts free of charge on any Serotta S3 fork with our more robust version under the following qualifications:
• Any S3 aluminum dropout that has signs of damage
• Any S3 drop out with the window relief (as shown) with or without damage
As an option, clients wishing to upgrade to titanium tipped dropouts can do so at a cost of $250.
Anyone wishing to send their S3 fork for free factory inspection is welcome to do so. Please contact forks@serotta.com . This email will direct you on how to return the fork. You must include full name as the reference number and the return address !!!!
Any further questions or concerns should be sent to: info@serotta.com
IMPORTANT PRODUCT SAFETY ANNOUNCEMENT
RE: FORKS WITH ALUMINUM DROPOUTS….including Serotta S3 forks
Throughout Serotta’s 37 year history we have always viewed product development and product improvement as an ongoing process, not necessarily confined to model years. Reflecting this ethos, we are instituting a running change to many of our front dropout profiles, making them more resistant to abuse and bending.
While all of our drop out designs have been thoroughly tested for structural integrity under normal use, recent returned samples show that damage caused by loading and unloading from carrier racks, trainers or accidental dropping of the front end may occur with less force than we’d like. The running changes to the drop outs make them more resistant to the damage cause by this abuse.
Do not attempt to straighten an aluminum drop out! A bent drop out is a failed drop out! Fork dropouts with any evidence of bending with or without visible stress cracks, should not be ridden! The fork or the drop outs must be replaced immediately!
The dropouts which have been most susceptible to abuse are the S3 dropouts with a window cut as shown below. As a gesture of our commitment to the highest standards of quality and customer support, for a limited time, we will replace the aluminum dropouts free of charge on any Serotta S3 fork with our more robust version under the following qualifications:
• Any S3 aluminum dropout that has signs of damage
• Any S3 drop out with the window relief (as shown) with or without damage
As an option, clients wishing to upgrade to titanium tipped dropouts can do so at a cost of $250.
Anyone wishing to send their S3 fork for free factory inspection is welcome to do so. Please contact forks@serotta.com . This email will direct you on how to return the fork. You must include full name as the reference number and the return address !!!!
Any further questions or concerns should be sent to: info@serotta.com