giro helmet replacement policy?

[gforce]

I crashed and broke my giro pnuemo helmet today in a cx race. Does anybody know the replacement cost of a new helmet from giro?

[MattTuck]

too much.


I think the replacement credit is 20 or 40?

[dave thompson]

I crashed and broke my giro pnuemo helmet today in a cx race. Does anybody know the replacement cost of a new helmet from giro?

Call 'em.

From their website:

Does Giro have a crash replacement program?

Giro is interested in your safety and in advancing our state-of-the-art in head protection. If your helmet is involved in an accident you may be able to get a credit toward a new helmet from Giro by doing the following:
Send us:
a. Your damaged helmet;
b. A copy of your dated cash register receipt;
c. A letter describing your accident (in as much detail as possible)

Ship to:
GIRO
Consumer Service
1924 County Road, 3000 North
Rantoul, IL 61866

If you have any questions about this program please call us at (800) 456-2355 or e-mail us at Feedback@giro.com. Crash replacement program is available to U.S. customers only. Customers outside the U.S. should call (800) 456-2355 or e-mail us for information on the crash replacement program applicable to them. Remember: NEVER wear a helmet that’s been involved in an accident.

[gforce]

Thanks for the info.

[nahtnoj]

They give 30% off retail. They ask you to provide some basic information over the phone, and I don't think you have to send the crashed helmet back.

I called to get the specifics after crashing this summer, but wound up finding a better deal on a new Ionos from Pricepoint than Giro was offering under the program.

[WickedWheels]

Great thread! This will give you an idea of what bike shops have to deal with...

Giro "gives" the consumer 30% off retail (i.e. $69 on an Ionos). They want to consumer to go to their LBS and purchase an Ionos for $161 instead of $230. The LBS, in return, gets a $5 credit from Giro (less than 5% instead of an appropriate 30% discount off the wholesale) and only after submitting to Giro a copy of the original receipt and a picture of the broken helmet. And they expect this helmet to come out of the dealer's inventory.

Most bike shops will not honor the Giro crash replacement "program". The $5 credit is not worth the hassle of finding the receipt or taking/emailing the picture and trying to chase down the credit. Frankly, it's not even worth the phone call to Giro because in the time we have to spend on hold with Bell Sports we could change a number of flat tires.

We explain to our customers the entire situation, explain that we can't afford to take a 30% hit and give them the best price we can.