View Full Version : Look customer service - an appreciation

12-04-2007, 12:07 PM
I recently had the pivot axle on a Look Keo break with only 500 miles on the pedal. Some members of this Forum gave me a contact at Look. I e-mailed the gentleman and within 1 hour received an apology for the problem and a request for my phone number. After responding (about 5 minutes later) I received a call from Look giving me a RMA# and the address to ship my broken pedal to.

I was not asked to provide any proof of purchase or warranty information.

A box arrived in the mail today - the sent me a new in the box set of pedals and cleats as a replacement.

I haven't replaced anything under warrenty for many years so such great after the sale service has really impressed me.

I have experienced the excellent after the sale service that Serotta provides - it's nice to know that there are others out there living up to the same standard.

Many thanks to Chas at Look and to those on the Forum who steered me in the right direction. :D

12-04-2007, 08:03 PM
He's a one-man PR army for Look, doing yeoman duty on WW and RBR as well. I sometimes wonder if that's just his personality or if someone at France-corporate actually told him to be that on the ball.

12-04-2007, 08:05 PM
good to know someones on the ball atmo

12-04-2007, 08:09 PM
good work by the guy.
the way it oughta be done.

Blue Jays
12-04-2007, 09:02 PM
Great story! Chas, if you're reading this, the narrative compels me to consider Look for my pedal purchases.


Jack Brunk
12-04-2007, 09:11 PM
A first class company that makes a first class line of products. I'd buy a 595 again in a heart beat.

12-04-2007, 09:28 PM
I'd buy a 595 again in a heart beat.


12-04-2007, 09:32 PM
stock market

buy low, sell high

12-04-2007, 09:34 PM
Going around a second time....I'm thinking intervention.