Enve 3.4 clincher Qc questions (pics inside)

[Caballero]

Ok, I’m a tubular guy however I’ve ridden a huge selection of al clinchers these are my first ever carbon clinchers.

I’m not sure if I’m overly cautious and my expectations are too high based on my experience with carbon tubular rims having perfect rim beds or my concerns are real as my knowledge of cc are zero.

The wheels in question are new enve 3.4ses clincher/tubeless which I took hold of yesterday, which on the surface look great, but once you cast a close eye a few imperfections show up which look like they could lead to problems further along the line. There are multiple voids/delaminations ? I don’t know of the bead hooks on both rims either side ranging from 1.5~6/7cm long.

What do you guys think ? Is this normal or ???

This plus not being able to use Vittoria g+ I’m a little put off :help:

Sorry for the long winded post !

https://ibb.co/1L99cJN
https://ibb.co/R766cq0
https://ibb.co/TRfz1cJ
https://ibb.co/BsyYtfy
https://ibb.co/djrqXcC
https://ibb.co/T0Yx9mZ

[yarg]

That is B.S. quality control. Can't really be sure of longevity. If you bought those new I'd bring em back.

[bianchi10]

My Enve 4.5 Clinchers definitely dont look like that. I would send an email to Enve and attach the photos. Let them respond back and deal with them if needed. I had some issues with my first pair of 4.5's after a year of riding them and they swapped the rims out with new ones. Send me a prepaid shipping label, got them back to me in 1.5 weeks laced up to new rims.

[duff_duffy]

I’d send back. If bought new just ask for swap, I would think it would be non-issue.

[Caballero]

Thanks for the replies.
For those that asked, Yes, these are new. I just removed them from the sealed bags.

It’s a shame to be let down by companies with quality issues. I was looking forward to trying carbon clinchers, but I might just stay with tubs.

[bianchi10]

Thanks for the replies.
For those that asked, Yes, these are new. I just removed them from the sealed bags.

It’s a shame to be let down by companies with quality issues. I was looking forward to trying carbon clinchers, but I might just stay with tubs.

Enve makes a quality clinchers. Before throwing them to the wayside, I would give them a chance to either explain that they are fine and a non issue OR that they will take care of you and make it right. Even high quality top shelf brands have goof ups every now and then. It's what they do about it that should make or break your thoughts in my opinion.

[R3awak3n]

thats got nothing to do with it being a clincher, thats just some shoddy QC (that might even be fine to ride but since they are brand new, I would probably send em back), send it back and get a new one and it will be probably be fine.

[sales guy]

I've seen this many times from Enve rims. I am not impressed with them due to this and usually recommend another brand. While I've not had any returned to me, I don't like the looks and possible issues. It's horrible quality control.

[lavi]

As others have said, give ENVE a call. They are top notch people. Lame you have to deal with this. I have the 4.5 SES and they have been nothing buy stellar.

[SlowPokePete]

When I think "top notch" this is not the kind of hassle I would associate with it...

SPP

[oldpotatoe]

I've seen this many times from Enve rims. I am not impressed with them due to this and usually recommend another brand. While I've not had any returned to me, I don't like the looks and possible issues. It's horrible quality control.

What he said and I wouldn't be surprised if ENVE says something like, 'never seen that before'(balderdash' or 'no big deal'..how much were they?? YGBSM.
As others have said, give ENVE a call. They are top notch people. Lame you have to deal with this.
When I think "top notch" this is not the kind of hassle I would associate with it...

??T"Top Notch People' producing an EXPENSIVE, 'less than top notch product'...??

[laupsi]

Agree, Enve stands by their product. If defective, Enve won’t hesitate to get you square, (or in your case, round) 😊

[nmrt]

I had a similar QC issue with my Enve wheels. Wanted to get some opinion on how to fix it so took it to brokencarbon in Boulder. They said that looking my Enve rims, someone at Enve dropped the ball bigtime on QC. My rims should not have left the factory.

But yes, Enve did send me a brand new wheel promptly. Regardless, I am dismayed by the lack of QC on wheels at retails for $2500. I do not know if I am being too harsh on Enve because other carbon wheels have similar QC issues with the same frequency. I cannot say.

What he said and I wouldn't be surprised if ENVE says something like, 'never seen that before'(balderdash' or 'no big deal'..how much were they?? YGBSM.



??T"Top Notch People' producing an EXPENSIVE, 'less than top notch product'...??

[Mike V]

It seems that things have gone downhill from the time Mavic took over.

At least they don't have the same warranty policy that Mavic has. Yet!

[Dromen]

Enve warranty re-laced my gen1 3.4/CK hubs clinchers for the gen2s. The front was fine, this is how the rear showed up(see pics). Note the white arrows identifying defects are their markings, not mine. When my LBS notified ENVE, they immediately sent an overnight shipping label and returned them the same way after re-lacing in a week or so. Got a pair of socks to shut me up.

More.... The initial re-lacing order was for black decals, they showed up with white. Then fixed it by sending LBS black decals for replacement. Removing and reapplying 12 decals, i wouldn't have done it. Skip forward to arrival of replaced defective rims...white again after a stern reminder to "make sure they are black this time". :crap:

Fedex got a little richer on this deal.

[sales guy]

Skip forward to arrival of replaced defective rims...white again after a stern reminder to "make sure they are black this time".

I had 7 forks over the last 4 years arrive with the wrong graphics or steerer or brake mount or dropouts. I got super tired of them shipping the wrong piece. At one point I had a $2k credit on my account. WHY? Cause they would never apply it to my orders. They would just keep billing me again and again. Recently, I ordered one of the K-Edge computer mounts. Guess what they sent me... just the plastic insert. Not the actual mount. Just the plastic insert. I am not super thrilled with their customer service.

[OtayBW]

Recently, I ordered one of the K-Edge computer mounts. Guess what they sent me... just the plastic insert. Not the actual mount. Just the plastic insert.Not to pile on, but I also got one of the Garmin stem (out front) mounts. Put it on there only to find that the plastic insert would not stay stationary in the mount, and so I couldn't properly affix the Garmin. Oh well....

[sales guy]

Not to pile on, but I also got one of the Garmin stem (out front) mounts. Put it on there only to find that the plastic insert would not stay stationary in the mount, and so I couldn't properly affix the Garmin. Oh well....

Well this would be an issue with the K-Edge mount. If you reach out to them, they are fantastic to deal with. They can help.

[OtayBW]

Well this would be an issue with the K-Edge mount. If you reach out to them, they are fantastic to deal with. They can help.Actually, I've got a few K-edge mounts and they're great. They have a fixed baseplate. This new one that I've got is made by Enve and it mounts into the face of the stem. Not sure the connection with K-edge, but thanks anyway!

[Tony]

I've seen this many times from Enve rims. I am not impressed with them due to this and usually recommend another brand. While I've not had any returned to me, I don't like the looks and possible issues. It's horrible quality control.

Same, many times.

[sales guy]

Actually, I've got a few K-edge mounts and they're great. They have a fixed baseplate. This new one that I've got is made by Enve and it mounts into the face of the stem. Not sure the connection with K-edge, but thanks anyway!

K-Edge makes the new stem faceplate computer mount. I got one in for a gravel bike with a full Enve cockpit upgrade. I didn't have an issue with the mount other than they didn't send it the first time and only sent the Garmin plate.

[OtayBW]

K-Edge makes the new stem faceplate computer mount. I got one in for a gravel bike with a full Enve cockpit upgrade. I didn't have an issue with the mount other than they didn't send it the first time and only sent the Garmin plate.I see. Thanks for the info!

Sent from my SM-G935V using Tapatalk

[sales guy]

I see. Thanks for the info!

Sent from my SM-G935V using Tapatalk

No worries. The new mount they offer has a Go Pro/light bracket under the Garmin mount. It's pretty nice.

[Caballero]

Just to update: I reached out to the shop they were purchased and they have replied that they are unacceptable and they want them back as they believe they are not safe and shouldn’t have even been sold to me.
They’ve offered to have another pair sent as replacements or refund.

I’ll probably send them back for a refund and get some zipps, rovals or corimas I guess.

[sales guy]

Just to update: I reached out to the shop they were purchased and they have replied that they are unacceptable and they want them back as they believe they are not safe and shouldn’t have even been sold to me.
They’ve offered to have another pair sent as replacements or refund.

I’ll probably send them back for a refund and get some zipps, rovals or corimas I guess.

Another option is if it's a Campy freehub, get a Campy wheelset. They have the new WTO 33's out now. And of course the WTO 45, Bora One and Bora Ultras. All excellent wheels with a stellar reputation.

If they are Shimano free hubs and you want something great but not overkill, Hunt makes some excellent wheels. I've had great success with them. I sold 21 pair last year. All are still running just fine. And of those 21, 16 are gravel wheels. So they are getting some abuse.

But that's great the shop is stepping up.

[tristan]

As someone who has built and sold plenty of Enve rims over the past decade but doesn't any more: those imperfections would put that pair of rims in the top 10% of their production quality.

[laupsi]

Just purchased a set of M525’s for a new gravel build. It’s been a few years since I’ve purchased any Enve wheels, hope I’m not dissapointed.

[oldpotatoe]

Just to update: I reached out to the shop they were purchased and they have replied that they are unacceptable and they want them back as they believe they are not safe and shouldn’t have even been sold to me.
They’ve offered to have another pair sent as replacements or refund.

I’ll probably send them back for a refund and get some zipps, rovals or corimas I guess.

Good plan...Fulcrum? Campagnolo?
If they are Shimano free hubs and you want something great but not overkill

Fulcrum? Campagnolo?

Easy to make 'em shimano compatible.

[sales guy]

Good plan...Fulcrum? Campagnolo?


Fulcrum? Campagnolo?

Easy to make 'em shimano compatible.

I forget about Fulcrum. Which is sad cause they are excellent wheels.

[bshell]

Quality Control on my last 3.4 purchase was worse than the OP.

Sent back immediately and got them relaced. They were good about it but it was an avoidable hassle if someone had inspected the hooks...

[Caballero]

just before this thread dies, i thought id let the input from Enve be known.

I received 2 emails from different departments, one telling me to contact warranty department and they'd investigate the rims further, and a second email from head of quality control who said they are fine and just imperfections that appear in manufacturing.

I'm going to return them to the shop and go with a different setup.

For now Ill enjoy my Hyperons, boras and hed c2 tubs :butt:

[oldpotatoe]

just before this thread dies, i thought id let the input from Enve be known.

I received 2 emails from different departments, one telling me to contact warranty department and they'd investigate the rims further, and a second email from head of quality control who said they are fine and just imperfections that appear in manufacturing.

I'm going to return them to the shop and go with a different setup.

For now Ill enjoy my Hyperons, Boras and hed c2 tubs :butt:

There's your answer right there...like the wheel weight thread...but not uncommon in this age of bike 'stuff'...