Ordering from BikeInn

[Veloo]

Anyone every order from BikeInn.com?
Not the best reviews to be found. A quick glance shows complaints about slow delivery.

[RobJ]

Anyone every order from BikeInn.com?
Not the best reviews to be found. A quick glance shows complaints about slow delivery.

Yes, no issues on a handful of orders. Normal order status provided and ships via DHL tracked shipment. I believe they originate from Girona, Spain.

[tsarpepe]

Yes, delivery is sloooow. You need to sign for the package. I wasn't home and didn't get notification that they tried to deliver it. Retrieved it eventually, more than a month after I ordered.

[RobJ]

I just checked my last order that had tracking still available and it was 12 days from order to receipt. On your order status they also sometimes include an actual picture of your package/label.

[bikser]

They're fine, but as I remember slow shipping. Expensive through DHL.

[dton]

I've ordered from them a couple times with good experience. I can't remember the shipping times because typically when I order overseas, I'm not expecting fast shipping.

One of the orders had an issue that their customer service resolved quickly so there's that.

[harblhat]

My one "order" from them was for an in-stock item which was later discovered to be out of stock. I didn't get notified until about a week after I ordered. I requested a refund, which was promptly provided.

[fogrider]

I ordered from them about a year ago...yes they are slow! I think they took a week before they shipped my order...leads me to think they gather up orders, takes my money and go buy a bunch of stuff once a week and ships off the orders.

[ColonelJLloyd]

I should've searched for this thread before ordering, I guess. Consensus is pretty unanimous.

I placed an order 4/27 that shipped 4/28. 5/14 and I still don't have it. Seems it went through customs in Chicago then made it's way to LA (oops, wrong way). They did send me a photo of the actual package, but the label doesn't show a USPS tracking number, though it seems that's the current carrier. Hasn't updated in a couple days. Seems the problem would be with USPS, but I wonder if it has to do anything with the foreign/atypical labeling.

https://live.staticflickr.com/65535/49894642157_cd44f47dfe_c.jpg (https://flic.kr/p/2j225NZ)BikeInn (https://flic.kr/p/2j225NZ) by ColonelJLloyd (https://www.flickr.com/photos/51002114@N03/), on Flickr

[eddief]

currently waiting for GRX shifters. seemingly taking forever. but based on other evidence in this thread i need to exercise my patience. unfortunately i am missing that gene. they did show a photo of my package but the boat they sent it on is missing a sail so could be a while.

[eddief]

and you can see what usps is doing with it.

I should've searched for this thread before ordering, I guess. Consensus is pretty unanimous.

I placed an order 4/27 that shipped 4/28. 5/14 and I still don't have it. Seems it went through customs in Chicago then made it's way to LA (oops, wrong way). They did send me a photo of the actual package, but the label doesn't show a USPS tracking number, though it seems that's the current carrier. Hasn't updated in a couple days. Seems the problem would be with USPS, but I wonder if it has to do anything with the foreign/atypical labeling.

https://live.staticflickr.com/65535/49894642157_cd44f47dfe_c.jpg (https://flic.kr/p/2j225NZ)BikeInn (https://flic.kr/p/2j225NZ) by ColonelJLloyd (https://www.flickr.com/photos/51002114@N03/), on Flickr

[ColonelJLloyd]

Ah. Just did that, Eddie. Shows the same as the BikeInn tracking updates which implies it's accurately tied.

[RobJ]

Yea as I posted before, I haven't had an issue with them, other than speed.

It might be USPS too. I have a package coming from NY to VA and it got routed and attempted delivery somewhere in Indiana. Supposedly it is being redirected back to me. Mine might be a double-label problem I am thinking...

[vincenz]

Bikeinn is great. Unbeatable prices on many products. Easy to use order process, can easily add, remove, modify, cancel individual items in orders, etc.

Only thing is the shipping speed as noted. Usually takes a few days to a week to ship, then an additional 1-2 weeks to arrive after in transit.

I use them all the time to load up on consumables and stuff I am in no rush for.

[BryanE]

Google the reviews. I would never order from them.

[FlashUNC]

Remember that international supply chains and logistics are a bit of a nightmare right now.

If they couldn't get stuff to you in a timely way pre-COVID, it ain't gonna be any better post-COVID.

[fried bake]

Timely thread. Just cancelled my order. Gonna try Velotech as they promote 2 day shipping and provide free shipping and tracking. Let’s see how that goes.


Sent from my iPhone using Tapatalk

[R3awak3n]

I should've searched for this thread before ordering, I guess. Consensus is pretty unanimous.

I placed an order 4/27 that shipped 4/28. 5/14 and I still don't have it. Seems it went through customs in Chicago then made it's way to LA (oops, wrong way). They did send me a photo of the actual package, but the label doesn't show a USPS tracking number, though it seems that's the current carrier. Hasn't updated in a couple days. Seems the problem would be with USPS, but I wonder if it has to do anything with the foreign/atypical labeling.

https://live.staticflickr.com/65535/49894642157_cd44f47dfe_c.jpg (https://flic.kr/p/2j225NZ)BikeInn (https://flic.kr/p/2j225NZ) by ColonelJLloyd (https://www.flickr.com/photos/51002114@N03/), on Flickr

I ordered something and took over a month to come, normally the last few times I got something from bikeinn took a week. The whole shipping logistics is effed obviously.

My order came from the netherlands and destination was upstate NY. Tracking stoped for a month and then all of a sudden it was in Portland, OR lol. Got here quick after that.

[ColonelJLloyd]

10-4. Thanks, Paulo. It is what it is. Stoked to try the Shimano Pro Stealth 152 (MTB version, I don't care for graphics/logos on bike parts) after reading Dave Kirk's review is all. Also bought the mount adapter so I can mount my new Varia to it. A boy wants to try his new toys. :banana:

[R3awak3n]

I should've searched for this thread before ordering, I guess. Consensus is pretty unanimous.

I placed an order 4/27 that shipped 4/28. 5/14 and I still don't have it. Seems it went through customs in Chicago then made it's way to LA (oops, wrong way). They did send me a photo of the actual package, but the label doesn't show a USPS tracking number, though it seems that's the current carrier. Hasn't updated in a couple days. Seems the problem would be with USPS, but I wonder if it has to do anything with the foreign/atypical labeling.

https://live.staticflickr.com/65535/49894642157_cd44f47dfe_c.jpg (https://flic.kr/p/2j225NZ)BikeInn (https://flic.kr/p/2j225NZ) by ColonelJLloyd (https://www.flickr.com/photos/51002114@N03/), on Flickr

10-4. Thanks, Paulo. It is what it is. Stoked to try the Shimano Pro Stealth 152 (MTB version, I don't care for graphics/logos on bike parts) after reading Dave Kirk's review is all. Also bought the mount adapter so I can mount my new Varia to it. A boy wants to try his new toys. :banana:


Oh I totally get that. Usually when I order from europe is stuff I don't immediately need but been surprised how quick it gets here. I bet it will get to you pretty soon now that the longest part of the process is over

[Merlmabase]

FWIW, placed my first order with them early April for a SRAM crank bolt. I'm in Montreal, and assumed for no particular reason they were US-based. I just found them through a google search and they were the cheapest option with shipping to Canada.

They got it out the door pretty fast, but like an earlier post described, the package disappeared for about three weeks before popping up in Canada Post tracking as having been received by customs.

Finally turned up, no big deal, but under the circumstances I should have paid closer attention and order from somewhere closer to home. At least ehir customer service was very responsive, and it's cute that they give you a photo of your package on their own tracking page - makes it feel real.

[elcolombiano]

I used them a year ago. A little slow but no problem.

[uber]

I have used them many times with no issues.

[srcarter]

Just received some end of season skis from their "snowinn" site. Took about a month. Long delay at customs, but everything worked fine. Since I wasn't in a rush, it was not a problem. Was referred by a friend who had a similar experience.

[IJWS]

only order things you don't need in a hurry. In my case, new chainrings for the gf's bike. Ordered 05/09....still waiting on delivery

[eddief]

ordered mine 5/2...still waiting.

only order things you don't need in a hurry. In my case, new chainrings for the gf's bike. Ordered 05/09....still waiting on delivery

[nmrt]

i know bikeinn uses DHL for shipping to the US. but has anyone been charged with custom duties and DHL fees for orders ABOVE $800?

[vincenz]

i know bikeinn uses DHL for shipping to the US. but has anyone been charged with custom duties and DHL fees for orders ABOVE $800?


I bought a frameset from Condor once and it shipped with DHL and I had to pay duties and fees.

I’ve not had bikeinn orders shipped with DHL. They’ve always arrived via USPS here to Maryland.

[ryker]

Ordered from them once. They took 10 days to ship but my order arrived quickly after that. I wanted a VAR tool and no domestic suppliers.

[kmc143]

I ordered an item from Bikeinn, my experience is not ideal if you're trying to return the item for a refund.

This is going to be a long story, so better get some popcorns before reading.

1. Dec 14th, ordered a Mavic Speed Release front thru axle (12x100) since they have the best price on the web.
2. Received the order in less than two weeks. Good shipping.
3. Now here's where the fun starts, they sent me a 12x142 axle (rear) and when I told them about it, they replied that they sent the correct one. Went to check the invoice and it only said Mavic speed release axle.
4. When I pointed out that the invoice does not say the actual axle length/size and that I remember that I ordered the one for the front axle and suggested that someone must have sent the wrong item, my invoice on their website is now showing 12x142 (w**?, I work in IT so I kinda know what can be done on electronic info).
5. After several message exchange, good for them the accept the return but I'll have to shoulder shipping cost to return. AND they have a very strict instruction on how to send it back.
6. Returned the item and it stayed in Spain's customs from Jan 20th until the end of April and now it's being sent back to me. Every time I remind them that the items is held in customs their reply is that they did their part to submit all the necessary docs to their customs.

[Veloo]

Wonder what's going on after it leaves the originating country.

Mine left the Netherlands on May 15. Radio silence since then.

I did confirm that it was being shipped via air. If others are reporting a couple weeks of no updates you'd think it was coming via surface.

[eddief]

my stuff ordered May 3 is supposed to arrive tomorrow via usps. i too wonder why orders seem to sit for 2 weeks. maybe they group packages to save money and customs must fit into the equation somehow.

Wonder what's going on after it leaves the originating country.

Mine left the Netherlands on May 15. Radio silence since then.

I did confirm that it was being shipped via air. If others are reporting a couple weeks of no updates you'd think it was coming via surface.

[ColonelJLloyd]

Update on this order: it arrived on 5/18, exactly 3 weeks after my order. Not the worst. I had ordered a Pro Stealth 152mm Allroad saddle and the Pro camera mount that attaches to the saddle for my Garmin Varia. Immediately out of the box I went to install the mount. The threading for the rearmost bolt just broke loose and starting spinning within the saddle after 1.5 turns of the bolt. One would think the optimal design here is to have a threaded plate inside the saddle for this mount, but it seems there are individual "nuts" glued into the saddle.

This began my efforts to communicate with a human at BikeInn. Long story short, I gave up after 5 attempts over 48 hours. Each time I received a quick automated email response that never addressed my actual question or issue or instructed me to use another page on their site to resolve the issue.

I called Shimano N.A. I had a pedal come unthreaded from the spindle within
the first mile a few years ago so this is my second Shimano warranty issue. Both times the person on the line had the attitude of "What did you do wrong? You bought this from an online retailer? Why would you do that?"

Anyhow, I can send the saddle back to Shimano on my dime for them to inspect it, which I will do.

All that said, I'm going to ride the saddle tonight to see if it works for me. If it does I'm seriously considering ordering another one from BikeInn because I've only seen it available at one or two other places and at about 50% more.

I should've searched for this thread before ordering, I guess. Consensus is pretty unanimous.

I placed an order 4/27 that shipped 4/28. 5/14 and I still don't have it. Seems it went through customs in Chicago then made it's way to LA (oops, wrong way). They did send me a photo of the actual package, but the label doesn't show a USPS tracking number, though it seems that's the current carrier. Hasn't updated in a couple days. Seems the problem would be with USPS, but I wonder if it has to do anything with the foreign/atypical labeling.

https://live.staticflickr.com/65535/49894642157_cd44f47dfe_c.jpg (https://flic.kr/p/2j225NZ)BikeInn (https://flic.kr/p/2j225NZ) by ColonelJLloyd (https://www.flickr.com/photos/51002114@N03/), on Flickr

[Veloo]

Good to know. I also ordered the saddle and camera mount. I'll be extra careful when installing but I do wonder how robust it is now.

Wonder why the Shimano guy questioned your online purchase.

[ColonelJLloyd]

Good to know. I also ordered the saddle and camera mount. I'll be extra careful when installing but I do wonder how robust it is now.

Wonder why the Shimano guy questioned your online purchase.

FWIW, I was not heavy handed. I'm not saying you suggest that, but it was a simple as turning the 3mm hex bolt. One had no issue. The bolts do have a blue thread locker applied, but they are both Shimano Pro products, so they obviously intend for this.

The Shimano rep said I had three options for warranty claim. Two of them involved an LBS/dealer. I told him that I ordered online for the same reason he's working from home; a global pandemic. And that even if taking the saddle to an LBS for this was a good option, I was not the kind of person who takes an item I purchased somewhere else to have them do the legwork (using their time and money) to handle the warranty claim. And for an item they likely do not stock. I asked him to confirm if that's indeed what he was suggesting and he sheepishly confirmed.

[Veloo]

Yeah, them's the risks with online, overseas purchases. I wouldn't ask an LBS unless I had a buddy working in one who offered to do it.

Obviously not designed for access to the threaded area either.

https://www.slowtwitch.com/articles/images/6/177506-largest_Shimano_PRO_Stealth_saddle_road_or_triathl on_review-7.jpg

The camera mount was what tipped the scale for the purchase for me.

[Pegoready]

I'm seriously considering ordering another one from BikeInn because I've only seen it available at one or two other places and at about 50% more.

This is pretty funny. It literally distills crappy CS down to its core-- we'll deal with it if the price is right. I'm guessing BikeInn knows this too.

[eddief]

apparently we're not alone:

https://m.facebook.com/page/reviews.php?id=202728953124333

[Oo0cH]

I ordered a pair of giro MTB overshoes from them. They sent me the road version. Customer service was, well, there was none: no replies to my emails. Decided to use the road overshoes instead, not be a cheapskate over 15€ and buy from shops I trust (Bike24, r2-bike, bike-components).

[ColonelJLloyd]

This is pretty funny. It literally distills crappy CS down to its core-- we'll deal with it if the price is right. I'm guessing BikeInn knows this too.

Yep, that's the short of it. For whatever reason, as Veloo says, this is the only place I can find the camera/radar mount, though.

Edit: The product page for the Pro Camera/Accessory mount at BikeInn now says

Due to the Pro new regulations relating to distribution, we are not allowed to ship some products of this brand to United States Of America

Odd. I'll order another Pro Stealth Allroad elsewhere.

[eddief]

and if i clicked on tracking 1001 times something good would happen. on the move again out of customs:

May 28 2020

03:40 pm

Arrived at USPS Regional FacilityUSPS

CHAMPAIGN IL DISTRIBUTION CENTER

May 19 2020

07:10 am

Processed Through FacilityUSPS

ISC CHICAGO IL (USPS)

May 3 2020

01:26 pm

AcceptanceUSPS

NETHERLANDS, Netherlands

May 3 2020

01:21 pm


The item is pre-advised to PostNLPostNL International

May 2 2020

12:50 pm

The Item is at the shippers warehousePostNL International

[tuxbailey]

I ordered my white Pro Stealth on May 6th, it was in the warehouse on May 11th, with NL Post International on May 12th, and accepted by USPS on May 12th?

That is the last known status. My best guess is either it is on a ship or stuck in US custom somewhere.

I have learned to be patient with international shipping nowadays since it took two months for me to receive something from AliExpress.

[IJWS]

I think all of our orders are in the same customs queue. My order that was accepted by USPS on the 13th hasn't moved or updated at all since. This would be a good time to see just how effective "thoughts and prayers" really are.

[tuxbailey]

Anyone got their packages yet? Mine is still stuck somewhere since 5/12.

Should have ordered from Taiwan via ebay.

[brucehappy]

Was considering ordering the pro stealth offroad and discover bar tape from them...nearest price I can find is Blue Sky Cycling with their 20% coupon but the order is still $32 more there than at BikeInn. Do you guys think the problem is purely customs in Chicago? Since I'm near DC, I'd hope mine would fly in to JFK or IAD...anyone else in the mid-atlantic able to say which way your BikeInn stuff came through?

[IJWS]

My order from May 9th still has not arrived.

[robertbb]

Never again would I consider purchasing from them.

Ridiculous delivery time. And then when I had to return the item, they tried to pretend they never received it (blamed it on customs, the post, the old guy on the street... anyone they could).

In the end I took it up with my credit card company and got refunded.

A google search for customer reviews will reveal all that needs to be known.

[fignon's barber]

This has nothing to do with BikeInn, but if ordering from overseas I would suggest Wiggle and Probikekit right now. Last week I ordered clothing from Wiggle and a pair of 100% glasses from PBK. I ordered on Monday and received the items on Wednesday (2 DAYS) shipped to Florida via DHL Express. Shipping was free.

[Veloo]

My order shipped May 12.
Supposedly left the originating country May 15.
Was MIA until June 13.
Finally delivered to me June 18.

BikeInn told me that it was shipped by air.

My previous order in 2019, which was a much smaller package, arrived in 7 days.

BikeInn does carry some things that I don't see anywhere else.

[vincenz]

Was considering ordering the pro stealth offroad and discover bar tape from them...nearest price I can find is Blue Sky Cycling with their 20% coupon but the order is still $32 more there than at BikeInn. Do you guys think the problem is purely customs in Chicago? Since I'm near DC, I'd hope mine would fly in to JFK or IAD...anyone else in the mid-atlantic able to say which way your BikeInn stuff came through?


In MoCo— ordered a couple times from them and it went through JFK for me.

[IJWS]

Never again would I consider purchasing from them.

Ridiculous delivery time. And then when I had to return the item, they tried to pretend they never received it (blamed it on customs, the post, the old guy on the street... anyone they could).

In the end I took it up with my credit card company and got refunded.

A google search for customer reviews will reveal all that needs to be known.

Leaning this way as well. They are surprisingly uninformative or apologetic for a 30-40 day delay in delivery. Saying 30-40 but I have no idea. Thinking of just disputing the charge.

[dbh]

Placed an order with BikeInn for some Campy cassettes I couldn't find elsewhere on June 2. Shipped on June 4th and arrived in Chicago June 15th where it was handed over to USPS. Still havent received it, but I figure 11 days to the US during a pandemic isn't too bad. Hold up now seems to be on USPS, which I can't blame on BikeInn. Hopefully it'll arrive soon.

[tuxbailey]

Now I checked and the White Pro Stealth saddle is OOS in BikeInn and nowhere to be found in eBay.

Crossing my fingers it will arrive here someday...

[LGrider]

I won't be ordering from them again. I ordered a saddle May 13 and the last tracking update was May 26.

[brucehappy]

Decided to take my chances and order and hope it comes through JFK's ISC. I just had something sent Swiss Post go through customs there in 2 days. Fingers crossed...

[YesNdeed]

I ordered some stuff from RunnerInn (TradeInn conglomerate) on 5/31. Tracking indicated it to be sitting in the Netherlands from 6/03 until yesterday. It's now in Nashua, NH.

[tuxbailey]

Well my White Pro Stealth saddle finally arrived today. Originally ordered on 5/6.

On the other hand. I ordered a crank set from Merlin and it was delivered within a week.

Sent from my Moto Z (2) using Tapatalk

[P K]

Bike Inn was the only place that had (they showed one in stock, but now I doubt they had it) the CO2 filler I wanted (ToPeak) it's been 2 months, have had one e-mail from them apologizing for the delay (a month ago) definitely never ordering from them again.

[IJWS]

as soon as I filed a dispute with my cc company, USPS showed tracking activity where my order was at least in the US. No movement beyond that though. I think BikeInn + USPS is a recipe for disaster.

[dbh]

Got my cassettes. Sat in Chicago for a while -- assuming at customs. Once it was finally handed over to USPS it got here quick. About a month door to door. Hard to know if shipping delays are an issue with them or just the state of international commerce these days. I'd use them again if need be for a part I couldn't find stateside, but certainly nothing time-sensitive.

[alexihnen]

I’ve ordered a number of things, rims, chains, etc. It has been maybe 2 weeks to get to Ohio, but no problems other than a short wait.


Sent from my iPhone using Tapatalk

[Gsinill]

Placed an order on 5/26, arrived yesterday (7/15).
Has been sitting with The Netherlands' postal service for almost 6 weeks.
Quick once it made it to the US.

[Mark McM]

Placed an order on 5/26, arrived yesterday (7/15).
Has been sitting with The Netherlands' postal service for almost 6 weeks.
Quick once it made it to the US.

My guess is that many international shippers don't operate their own fleets of cargo aircraft, but instead buy unused cargo space on passenger aircraft. And since there are very few passenger aircraft flying between the US and Europe currently, the flow of packages from these shippers has slowed to a crawl.

[Gsinill]

My guess is that many international shippers don't operate their own fleets of cargo aircraft, but instead buy unused cargo space on passenger aircraft. And since there are very few passenger aircraft flying between the US and Europe currently, the flow of packages from these shippers has slowed to a crawl.

Guess you're right.
Wasn't meant to be a complaint, tough times for everybody; just a heads up for those folks here that are about to order stuff they need rather sooner than later.

[brucehappy]

That all makes sense. My order was placed on 6/24, and the tracking has shown the package sitting in the "The item is on transport to the country of destination" stage since 6/30. So, unless we are shipping things by boat now, that means for more than 2 weeks its been sitting on a pallet near an airport in the NL waiting to fly over....sigh...oh well. Live and learn, I suppose.

Placed an order on 5/26, arrived yesterday (7/15).
Has been sitting with The Netherlands' postal service for almost 6 weeks.
Quick once it made it to the US.

[philhan89]

know the OP is about BikeInn. But, someone mentioned Merlin. NEVER EVER do business with Merlin. Would sell my soul to the devil before I order anything from them again. Which I will never do.

[Asudef]

They seem to be a flush retailer model thats probably pulling stock from little accounts all over Europe to sell in one marketplace. There are other shops like them for other things but the INN companies seem to have the monopoly on sports related stuff.

I bought an outdoor jacket from them ages ago and it took over a month to arrive but was and is the best price I could find. Seems inter-European logistics are just not as quick as we're used to since there are probably lots of customs checks between all the borders.

[Cantdog]

My stuff from bikeinn showed up after 2 months. The package smelled like cool ocean air, which makes sense because I’m guessing it floated here from Europe given it took two frikken months.

[SoCalSteve]

Going on 6 weeks now for a pair of Assos gloves I ordered from Bikeinn. I ordered some gloves off the Pearl Izumi website in the afternoon and got them the next day...:confused:

[brucehappy]

Ordered PRO Stealth offroad saddle and bar tape June 24th and *finally* arrived today...that included a solid month where it must have sat in NL waiting for a boat or plane to customs in Florida, of all places. What a loooooong strange trip its been...
https://marketingtradei.aftership.com/LT228699804NL?lang=en

Oh, and lesson learned.

[shrimp123]

ordered CX shoes and pedals. Took ~5days to ship out and ~2weeks after that to reach local USPS and 2 days to be home....

good deal but took 3 weeks

[cyan]

know the OP is about BikeInn. But, someone mentioned Merlin. NEVER EVER do business with Merlin. Would sell my soul to the devil before I order anything from them again. Which I will never do.

What happened with Merlin?

[fignon's barber]

What happened with Merlin?


Don't know about that guy, but Merlin's fantastic. Ordered Campy parts last monday, had them in my hands that wednesday with free shipping.

[Jeff Weir]

I ordered a saddle from Fizik on Tuesday afternoon. It arrived this morning via DHL! Unbelievable

[tuxbailey]

Don't know about that guy, but Merlin's fantastic. Ordered Campy parts last monday, had them in my hands that wednesday with free shipping.

I agree. I ordered a few things within the last couple months and they always arrive within a week. Same with chainreaction.

[srode1]

Don't know about that guy, but Merlin's fantastic. Ordered Campy parts last monday, had them in my hands that wednesday with free shipping.Looking forward to them lowering their minimum for free shipping to pre-Covid level. Great place to do business.

[PTinz]

Update to the OP about Bikeinn.

Ordered nov 1st, order arrived today, the 22nd. They now offer the (very intrusive) Route App, for tracking. I passed as that app wanted access to my contacts, my email accounts and my photo’s, when i tried to opt out of those three items, wouldn’t let me complete registration. However, the caveat is that two alternate emails with “tracking” were not updated after 04 Nov, unbeknownst though, there was a spam email that had daily tracking/updates-i discovered this email on the 16th.

Now I get to build up a couple PL procured Parlee’s…..yippee!

[Nessism]

I ordered a hub from them earlier in the year and it arrived without drama in a couple of weeks. Even with overseas shipping the total cost was the cheapest I could find on the same product.

[joosttx]

I ordered some bibs and base layer on November 7th. I received them today via DHL. I always have it shipped DHL. I paid $35 in shipping and in total was cheaper than buying the stuff here. I have never had an issue with them.

[Spdntrxi]

I'm still waiting for my order (some elite bottles)
Estimated deliver Nov 2nd... so yeah not too jazzed

[RobJ]

I ordered some bibs and base layer on November 7th. I received them today via DHL. I always have it shipped DHL. I paid $35 in shipping and in total was cheaper than buying the stuff here. I have never had an issue with them.

DHL is key. Regardless of the vendor; BikeInn, Merlin, wheel co or manufacturer direct. Spend the extra and choose DHL to avoid drama and have it within days.

[PTinz]

Appreciate the feedback on using DHL, going forward, will do. Hope those cages arrive soon!

[joosttx]

DHL is key. Regardless of the vendor; BikeInn, Merlin, wheel co or manufacturer direct. Spend the extra and choose DHL to avoid drama and have it within days.

DHL, is better than FedEx, UPS and the rest. I love their communication. And yes it does give excellent peace of mind.

[Andy340]

Just received order from BikeInn after approx 4 weeks using USPS (Rotor Aldhu 24; 46/30 round rings) - should have researched this forum first and will order again but use DHL.

Great prices and all good but USPS shipping estimate at order page was unrealistic (<10 days predicted to CA which leads to unrealistic expectations)

[Slow]

Just received order from BikeInn after approx 4 weeks using USPS (Rotor Aldhu 24; 46/30 round rings) - should have researched this forum first and will order again but use DHL.

Great prices and all good but USPS shipping estimate at order page was unrealistic (<10 days predicted to CA which leads to unrealistic expectations)

Did you have to pay any duties on the crankset? What was the total of your order?

[Andy340]

No duties as was ~$411 (crank arms, bb axle and 46/30 rings) with shipping so well below $800

[tellyho]

Got a set of tires from them earlier this summer; shipping was only a week or so from Spain. And cheap!

[krooj]

DHL, is better than FedEx, UPS and the rest. I love their communication. And yes it does give excellent peace of mind.

Yeah, but the key is DHL Express. I made this mistake when ordering some wheels from R2 in Germany. We opted for the free DHL option and the wheels didn't arrive for 6 months, where 2 months of that was R2 waiting on MCFK for the rims. Apparently DHL will contract out to the local carrier (USPS etc) and that's where things totally fall apart. DHL Express is totally handled internally and lighting quick, albeit for a fee.

[ktakashismith]

My experience with any overseas company has been to pay the minor surcharge for expedited courier service (as others have mentioned, this is typically DHL). I've had some orders show up on the West Coast of the US in as little as two days, max time was 6 business days. It's usually an extra $10, and if you can get over the Amazon-induced stigma that shipping items needs to be free and they need to arrive yesterday, you'll get your parts in no time, and in good shape.

BikeInn - fine
ProBikeKit - fine
ChainReactionCycles - great
LordGun - A-OK

The only "major" parts retailer I haven't (needed to ) try so far has been CicliMatto.

[belopsky]

LordGun, BikeInn = both great! I pay the extra for DHL to get it in 3-4 days from them to Michigan.

Bike24 = if I could pay for DHL I would, but once again, no complaints just takes a while sometimes!

[tepextate]

bike-components is running a 10% off sale right now.

They apply to even Bora wheels, making a set of WTO 60s 1285 EUR.

And with the current USD/EUR exchange rate... well, they're looking pretty tasty!