Ralph
08-18-2017, 03:12 PM
My wife, and live at home adult daughter, and myself have been customers of Sprint, in their several forms, for about 35 years. Land lines (I know that was spun off), then cell phones with unlimited use plans all these years. Big phone bills each month. And we watched with irritation as they offered big deals to get new customers, but gave nothing to those of us who were loyal customers all these years, who used their services and paid their bills.
Recently I decided to take my business elsewhere, but wife and daughter stayed with them...at least for a while. So last week moved over to another carrier (saving myself about $20/month). Today I got a E mail asking me to come back.....they offered me $150 to come back.
I would not go back for $10,000!
Don't these companies understand anything about customer psychology? We're all just numbers, OUR loyalty means nothing. I knew that I guess. But just had it proved to me. Rant over....feel better now.
Recently I decided to take my business elsewhere, but wife and daughter stayed with them...at least for a while. So last week moved over to another carrier (saving myself about $20/month). Today I got a E mail asking me to come back.....they offered me $150 to come back.
I would not go back for $10,000!
Don't these companies understand anything about customer psychology? We're all just numbers, OUR loyalty means nothing. I knew that I guess. But just had it proved to me. Rant over....feel better now.