cmbicycles
04-27-2016, 01:50 PM
I picked up a DT Campy freehub here in the classifieds. It appeared unused and had apparently been through two forumites before me. When I installed it w/ torque wrench the back flange cracked in 3 places. I let the seller know what happened, and got "sorry for your luck." Since it appeared unused I chalked it up to, when buying used ya roll the dice and it sometimes comes up snake eyes.
I had reached out to DT as well and made clear that I purchased it second/third hand and wasn't asking for a warranty replacement, but had a couple questions about the torque spec and material thickness on their campy freehubs so I didn't run into an issue again. David @ DT emailed back within minutes & asked for a couple pictures, which I sent, and had a replacement in the mail the next day.
Standup service, and had no obligation to do anything. Thanks DT.
I had reached out to DT as well and made clear that I purchased it second/third hand and wasn't asking for a warranty replacement, but had a couple questions about the torque spec and material thickness on their campy freehubs so I didn't run into an issue again. David @ DT emailed back within minutes & asked for a couple pictures, which I sent, and had a replacement in the mail the next day.
Standup service, and had no obligation to do anything. Thanks DT.