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View Full Version : Need help with understanding customs


Dave B
03-25-2016, 12:05 PM
I had an item reach US customs (in Chicago) on the 13th of this month. USPS tracking said it was processed through the facility at 5:46 am that day. It has a delivery date of the 17th, which I know is typically a soft target. I have yet to receive the package, no updates 11 days after the "delivery date" which still shows at the 17th of this month and when I called the post office I have been given no help other than, just keep waiting. They will not look up or begin an inquiry as it is worth less than a $100 (their statement).

The package is a international service small packages with less than a $100 value.

I have never had to wait this long to have something move onto Indianapolis. Is this a normal amount of time or would you consider this a lost package?

rockdude
03-26-2016, 08:37 AM
In the past month, I have had two shipment stuck in customs for 3 weeks. I am waiting for a part as we speak and its been over two weeks. very frustrating. Maybe the new norm for standard shipment.