Ordering From Assos Factory Outlet

[93legendti]

I ordered some Assos lobster shell mitts from the online Factory outlet on Sunday, normal delivery. Fed ex claims they will be delivered this morning...from Europe...

Is this normal?

[oldpotatoe]

I ordered some Assos lobster shell mitts from the online Factory outlet on Sunday, normal delivery. Fed ex claims they will be delivered this morning...from Europe...

Is this normal?

'Normal'?...think it just worked out, flight wise, etc.

[rwsaunders]

50/50...sometimes I get items from them in four days and other times two weeks. It seems to be dependent on the shipping company.

[93legendti]

'Normal'?...think it just worked out, flight wise, etc.

They must have dusted the mothballs off that thing

[93legendti]

50/50...sometimes I get items from them in four days and other times two weeks. It seems to be dependent on the shipping company.

I expected 2 weeks. Delivery method was "standard". Happy surprise.

[Avincent52]

I ordered some bibs from the Assos outlet late on Sunday night and they were delivered to my home in NJ by 9:30 am on Tuesday morning.
I was pretty impressed.
Another nice touch: while they said the shorts wouldn't come with the standard "retail" packaging, my pair came in the nice box with chamois cream, Lycra wash, and a small laundry bag.
The shorts are great and the price was right.
Not enough to make me break down and order one of their ugly jerseys though.

[93legendti]

I ordered some bibs from the Assos outlet late on Sunday night and they were delivered to my home in NJ by 9:30 am on Tuesday morning.
I was pretty impressed.
Another nice touch: while they said the shorts wouldn't come with the standard "retail" packaging, my pair came in the nice box with chamois cream, Lycra wash, and a small laundry bag.
The shorts are great and the price was right.
Not enough to make me break down and order one of their ugly jerseys though.

Pretty amazing, supposed to be here by 11:30 am and still total price is less than retailers charge here- even if they were in stock.

[Vamoots58]

Have ordered from them 2 or 3 times. Each time i received delivery in NY within 3 days. Just as fast if not faster than most mail order from the mid-west!! Also love their products!!

[Plum Hill]

Yes. I placed an order on a Sunday night and it was on my front porch before 10AM Wednesday morning.

The Outlet Store has to be the best mail order/internet sales company I've done business with.

[93legendti]

Yes. I placed an order on a Sunday night and it was on my front porch before 10AM Wednesday morning.

The Outlet Store has to be the best mail order/internet sales company I've done business with.

Yup.
Thanks all.

[sitzmark]

Yup - same experience 2-3 days most.

[FlashUNC]

Expect the duties notice in a couple days time.

[sitzmark]

Expect the duties notice in a couple days time.

4 orders over 1+ year time. Nothing yet. Shoe may yet fall. :)

[Avincent52]

Isn't there a limit on duties, or more to the point, up to $200 it's duty free?
I ordered one pair of bibs and didn't get a duty notice.

[LJohnny]

When I have ordered from UK retailers there has been no duty when the package comes via USPS. On the other hand, when the package has been delivered by FedEx, UPS or DHL, there has been duty plus processing fees 100% of the time. Usually FedEx/DHL will leave or deliver the package, ask for signature, and go on their way, but the bill arrives about 2-3 weeks later. I know that UPS will ask for the duty/processing fee right on the spot in order to release the parcel. This is of course in my experience. I saw someone posted once not getting fees from FedEx, but to be honest I don't know if they were talking of this happening way in the past or very recently. If it was recently, then likely, they just had not gotten the bill yet.

[LJohnny]

Isn't there a limit on duties, or more to the point, up to $200 it's duty free?
I ordered one pair of bibs and didn't get a duty notice.

When delivery via FedEx, UPS, etc, in my personal experience, I have had duties plus processing fees regardless of the value of the parcel, only USPS has resulted on no fees.

[FlashUNC]

4 orders over 1+ year time. Nothing yet. Shoe may yet fall. :)

Isn't there a limit on duties, or more to the point, up to $200 it's duty free?
I ordered one pair of bibs and didn't get a duty notice.

If you haven't, count your lucky stars. I have yet to get a delivery that didn't have a duties invoice a few days or weeks later, regardless of the value of the item.

[93legendti]

Well, the mitts didn't arrive today. Now tracking info shows they are in NJ and delivery date is pending. Probably Wednesday

[Plum Hill]

I've ordered numerous times, and a friend once, and neither of us has ever received a duties notice.
All of my orders were in excess of $200, one over $400.

[LJohnny]

I had ordered from the Outlet before in the ranges you mention and they shipped them via Royal Post/USPS. Maybe it is anew thing for them to use FedEx now.


Sent from my iPhone using Tapatalk

[93legendti]

Came today...I ordered lobster shell mitts, but early winter glove 851's came...damn

[LJohnny]

Came today...I ordered lobster shell mitts, but early winter glove 851's came...damn


I would not worry. The Outlet has provided one of the best customer service experiences I have had to date. They will make it right for you.


Sent from my iPhone using Tapatalk

[93legendti]

I would not worry. The Outlet has provided one of the best customer service experiences I have had to date. They will make it right for you.


Sent from my iPhone using Tapatalk

Thanks, good to know. I sent customer service an email with a pic of what arrived and a copy of the order summary. We shall see what happens.

[93legendti]

I would not worry. The Outlet has provided one of the best customer service experiences I have had to date. They will make it right for you.


Sent from my iPhone using Tapatalk

You are 100% correct:

"Dear Adam,

Thanks for your enquiry and our sincere apologies for the mistake with your order.

I've asked the team to dispatch the correct pair of Lobster Shell Gloves to you today with our FedEx International service. These should be with you in the next few days.

No need to return the first pair to us.

Thanks and apologies again.

Andy
The Assos Factory Outlet Team"

[LJohnny]

Yep, Andy is da man 😄


Sent from my iPhone using Tapatalk

[93legendti]

Yep, Andy is da man 😄


Sent from my iPhone using Tapatalk

He sure is.
I offered to send the first gloves back...no reply...

[weisan]

He sure is.
I offered to send the first gloves back...no reply...

Did you send it to the right email address? Mine! (emailto: weisan_covenant@yahoo.com)

[93legendti]

Did you send it to the right email address? Mine! (emailto: weisan_covenant@yahoo.com)

These are xlg...I would be amazed they fit someone who rides what, a 54cm tt?

[CSTRider]

So for those who have been hit with the customs tax, how much/what percent of your order total is it?

[93legendti]

Anyone have large early winter gloves they would like to trade for xlg's?