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View Full Version : Visit to Cannondale Sports Store - corp image making & retail


fuzzalow
02-18-2014, 07:48 AM
There has been a new bike store addition to the town of Carle Place, Long Island. Carle Place is one of those towns that prospers in being a town on the periphery of the Roosevelt Field shopping mall, a mall that Wiki lists as the 9th largest in the nation. Nassau County NY suburban 30-miles-from-Empire-State-Building land values, whoa that ain't small beans.

The bike store is the Cannondale Sports Store, one of currently two corporate storefronts opened by Cannondale. The other is in Cambridge, MA. The store carries Cannondale and all its subsidiary brands, such as Schwinn. Sales, service, bike fitting - a self contained depot to bicycling consumerism amidst similar havens found to the vicinity in office supplies, golf equipment and bridal emporiums. Door handles that look as made from head tubes, replete with the head badge, open doors to an ambiance that felt considered and thought out. Almost as if making entrance to an Epcot pavilion.

The ambiance does not brow beat the racing marketing angle into a customer entering their store. However, it is plainly evident with the small dais placed at the store entrance showcasing a trinity of Cannondale's high zoot racing machines that applied materials science is not to be forsaken either. I am not familiar with any of the bikes other than one was a Team Replica paint theme as from Peter Sagan, right down to the Sagan name decal on the TT. Very un-Sagan with way too many headset spacers, which was the case with all the road bikes on display. I am familiar with Sagan less so as a fan but because I ride very close to his fit numbers and bike geometry requirements - long 'n' low. I asked if the store either did custom frame orders or could sell me a Cannondale from the same mold as was made Sagan's bike. A quizzical wry smile was my reply.

Adjacent to the dais stood a prominent peg board display with "644 grams!!" turgidly proclaimed while proffering a bare carbon frame. All to ensnare a touchy-feely in hoisting a frame so light it even made a weight-weenie denialist like me grin.

Near as I could tell, there was not a price tag to be seen hanging from any bike or component in the store. Our Cannondale store escort expressed relief at not being pressed for prices on any of these toys when I volunteered inured indifference at the price tag of Probike-caliber bikes and cycling gear. In keeping the continuity and theme of corporate uniformity, all the component and accessories offerings were no doubt straight lined out of the Cannondale SKU database. Campagnolo not spoken there.

The bike fitting studio was very nifty, the size fitting cycle an asset acquired from Cannondale's Guru acquisition - computerized, reconfigurable on-the-fly with power servo worm gear adjustment. Power wattage meter with 360 degree pedal stroke mapping and analytics. What a neat toy. It serves a very real function that I saw not as primarily helping a rider get dialed into a fit & position. Instead, rather as a sales tool that would minimize the time needed to get a serviceable setup as far as spacers, stem, saddle and seatpost fora client. And that's not a bad thing because most novice riders do not know how to sit on a bike so with a sizing cycle they get to try the setup before they buy. Even if there exists a chasm between trying a setup and dialing in a setup, any pedal stroke forwards is a good one to make. It is good strategy to soften the blow that maybe riding a bike is not so simple as riding a bike.

This Cannondale Sports Store was my first perusal of a bike shop conceived and presented in the genre of corporate image making and specialty retailing. And I found it to be a welcoming, well staged and professional atmosphere as a gateway or portal entry to both the activity and the sport of cycling. UCI-limit carbon Probikes peacefully coexisting on the sales floor alongside a beach cruiser tandem. Concord symbolism for a nonjudgemental and non-elitist bicycle utopia.

My view is unabashedly jaded when it comes to bike shops. The Cannondale Sports Store is a well conceived invitation to the bicycling world. It cleverly uses the seductive comforts of consumerism suffused in a setting of retail professional service and courtesy. All good qualities, no doubt, but always with the feel and vibe that the company handbook is not very far away. And in the bike shop business with its cast of indie shop owners, some by which are clearly idiosyncratic and quirky, have shops that reflect the same qualities as their owners. Which makes the contrast between any LBS and the Cannondale Sports Store all the more severe. Not better or worse, just different.

Bike shops are always about more than buying gear - there is the pricing power of the internet for simply that. Perhaps the most important to me is the the passion and soul that comes in dealing with the indie bike shop owner. They made something work with something they must clearly love doing. Real skin in the game. People that made a bike shop starting from nothing and, in turn, made something for themselves and for the cyclists they serve. These places are not stores, they are people: Conrad's in NYC will always be Conrad, Sarah & John. Wheelfine in Lambertville NJ will always be Mike. That's just the way it is.

Climb01742
02-18-2014, 09:18 AM
and belmont wheelworks, outside boston, will always be clint. oy.

back on topic, sounds like a fun shop to visit. may take a trip to the one in cambridge. a CAAD 10 is still an intriguing rig.

thanks for the well-done review.

pdmtong
02-18-2014, 10:51 AM
. Almost as if making entrance to an Epcot pavilion.

The bike fitting studio was very nifty, the size fitting cycle an asset acquired from Cannondale's Guru acquisition - computerized, reconfigurable on-the-fly with power servo worm gear adjustment. Power wattage meter with 360 degree pedal stroke mapping and analytics. What a neat toy. It serves a very real function that I saw not as primarily helping a rider get dialed into a fit & position. Instead, rather as a sales tool that would minimize the time needed to get a serviceable setup as far as spacers, stem, saddle and seatpost fora client. And that's not a bad thing because most novice riders do not know how to sit on a bike so with a sizing cycle they get to try the setup before they buy. Even if there exists a chasm between trying a setup and dialing in a setup, any pedal stroke forwards is a good one to make. It is good strategy to soften the blow that maybe riding a bike is not so simple as riding a bike.



Epcot center...YES! The Specialized attempts at all-inclusive homage (concept store) to the BIG RED "S" around here felt similar.

My LBS installed the first Guru fit system like this when it was released last fall. "Riding" on it is quite the experience - the operator is able to program in local rides - climbs and descents for simulation. Supposedly the hard drive also has a database of a myriad of bikes...so with a push of a button the servos whrrrr and you can go from a medium Look 696 to a 56cm Trek Domane on the fly.

As the power requirements were changed and the unit angled up and down, it did feel like I was climbing and descending...and working my a$$ off.

On the fly dimensional changes - setback..saddle height...bar reach/drop.
Its pretty nifty.

This in contrast to a fit session using specialized BG software and motion capture video I observed last week. The video and software offered the implication of precision but in the end the fitter was really just speeding the measure process and moving my friend towards the ranges represented by the population norm, less so what his physiology uniquely required. I will save these musings for another thread

What about the super six hi-mod black inc? 12.1#s of Di2 out of the box goodness...I would love to know how that rides.

oldpotatoe
02-18-2014, 10:54 AM
There has been a new bike store addition to the town of Carle Place, Long Island. Carle Place is one of those towns that prospers in being a town on the periphery of the Roosevelt Field shopping mall, a mall that Wiki lists as the 9th largest in the nation. Nassau County NY suburban 30-miles-from-Empire-State-Building land values, whoa that ain't small beans.

The bike store is the Cannondale Sports Store, one of currently two corporate storefronts opened by Cannondale. The other is in Cambridge, MA. The store carries Cannondale and all its subsidiary brands, such as Schwinn. Sales, service, bike fitting - a self contained depot to bicycling consumerism amidst similar havens found to the vicinity in office supplies, golf equipment and bridal emporiums. Door handles that look as made from head tubes, replete with the head badge, open doors to an ambiance that felt considered and thought out. Almost as if making entrance to an Epcot pavilion.

The ambiance does not brow beat the racing marketing angle into a customer entering their store. However, it is plainly evident with the small dais placed at the store entrance showcasing a trinity of Cannondale's high zoot racing machines that applied materials science is not to be forsaken either. I am not familiar with any of the bikes other than one was a Team Replica paint theme as from Peter Sagan, right down to the Sagan name decal on the TT. Very un-Sagan with way too many headset spacers, which was the case with all the road bikes on display. I am familiar with Sagan less so as a fan but because I ride very close to his fit numbers and bike geometry requirements - long 'n' low. I asked if the store either did custom frame orders or could sell me a Cannondale from the same mold as was made Sagan's bike. A quizzical wry smile was my reply.

Adjacent to the dais stood a prominent peg board display with "644 grams!!" turgidly proclaimed while proffering a bare carbon frame. All to ensnare a touchy-feely in hoisting a frame so light it even made a weight-weenie denialist like me grin.

Near as I could tell, there was not a price tag to be seen hanging from any bike or component in the store. Our Cannondale store escort expressed relief at not being pressed for prices on any of these toys when I volunteered inured indifference at the price tag of Probike-caliber bikes and cycling gear. In keeping the continuity and theme of corporate uniformity, all the component and accessories offerings were no doubt straight lined out of the Cannondale SKU database. Campagnolo not spoken there.

The bike fitting studio was very nifty, the size fitting cycle an asset acquired from Cannondale's Guru acquisition - computerized, reconfigurable on-the-fly with power servo worm gear adjustment. Power wattage meter with 360 degree pedal stroke mapping and analytics. What a neat toy. It serves a very real function that I saw not as primarily helping a rider get dialed into a fit & position. Instead, rather as a sales tool that would minimize the time needed to get a serviceable setup as far as spacers, stem, saddle and seatpost fora client. And that's not a bad thing because most novice riders do not know how to sit on a bike so with a sizing cycle they get to try the setup before they buy. Even if there exists a chasm between trying a setup and dialing in a setup, any pedal stroke forwards is a good one to make. It is good strategy to soften the blow that maybe riding a bike is not so simple as riding a bike.

This Cannondale Sports Store was my first perusal of a bike shop conceived and presented in the genre of corporate image making and specialty retailing. And I found it to be a welcoming, well staged and professional atmosphere as a gateway or portal entry to both the activity and the sport of cycling. UCI-limit carbon Probikes peacefully coexisting on the sales floor alongside a beach cruiser tandem. Concord symbolism for a nonjudgemental and non-elitist bicycle utopia.

My view is unabashedly jaded when it comes to bike shops. The Cannondale Sports Store is a well conceived invitation to the bicycling world. It cleverly uses the seductive comforts of consumerism suffused in a setting of retail professional service and courtesy. All good qualities, no doubt, but always with the feel and vibe that the company handbook is not very far away. And in the bike shop business with its cast of indie shop owners, some by which are clearly idiosyncratic and quirky, have shops that reflect the same qualities as their owners. Which makes the contrast between any LBS and the Cannondale Sports Store all the more severe. Not better or worse, just different.

Bike shops are always about more than buying gear - there is the pricing power of the internet for simply that. Perhaps the most important to me is the the passion and soul that comes in dealing with the indie bike shop owner. They made something work with something they must clearly love doing. Real skin in the game. People that made a bike shop starting from nothing and, in turn, made something for themselves and for the cyclists they serve. These places are not stores, they are people: Conrad's in NYC will always be Conrad, Sarah & John. Wheelfine in Lambertville NJ will always be Mike. That's just the way it is.

Inter web ain't gonna get smaller, I think the above is a good thing, like a well thought out car dealer, inviting, knowledgable. Still lots of room for IBD in the grand scheme. What the above also does is give a path for advancement for employees, who want a long term 'career'.

Coluber42
02-19-2014, 10:08 AM
I stopped into the one in Cambridge. It was interesting I guess, and the employees were perfectly friendly. There weren't any customers in there, but it was a weekday and fairly cold.
On the one hand, it obviously doesn't offer what regular shops do in terms of a selection chosen to cater to their specific customers (No one brand does that, and they only carry one brand of bags, one brand of racks, one brand of accessories, etc) and it does have a sort of glitzy look. But on the other hand, the Boston area has enough bike shops and enough demand for them that many of them can afford to be highly specialized, so maybe it will work fine. And I guess it doesn't necessarily even have to make money on its own the way a regular bike shop does if it's also good marketing for Cannondale.

Awhile ago I was talking to some non-cyclist friends who live in Cambridge, and their overall impression of the store was that: I must be really excited that it's there, because I apparently ride fancy bikes and they sell fancy bikes; it's all about the superdooperest light bike ever that must cost a gazillion dollars; and it's obviously not someplace they would ever shop. Which was kind of funny actually, because the ground floor is occupied by more commuter and cruiser stuff and the ultra-light roadie stuff is on the upper level. And actually, they don't really have the particular kinds of "fancy bike" stuff I go for at all.

So not a shop I'm likely to go shopping in, but I don't mind having more bike shops and I don't think they're going to be taking huge amounts of business away from existing bike shops.

merlinmurph
02-19-2014, 12:38 PM
...and it's obviously not someplace they would ever shop.

I'm with you. I would think a place like that would cater to novices much better than other shops. Glitzy is always good to attract a newbie, not so much for a more knowledgeable customer.

@fuzz - thanks for the great report

Stormy arthur
02-20-2014, 10:36 AM
Uhhh I felt the Cambridge store to be very cold and off putting. I just wanted to poke around, but I got followed around and asked a ton of questions by the sales guy. Also there is no bike parking in the store?
Too clean, too nice, no character. That's my take on it at least.

Ti Designs
02-20-2014, 10:49 AM
and belmont wheelworks, outside boston, will always be clint. oy.

Yeh, I just clean the bathrooms...

Climb01742
02-20-2014, 10:55 AM
Yeh, I just clean the bathrooms...

i think you know what i meant, ed. clint sets the vibe. while you, and all the folks through out the years who have hung out in the basement, have been the soul. but doesn't it say something that the basement, not the upstairs, has been the soul and the best part of the shop?

Ti Designs
02-20-2014, 11:41 AM
i think you know what i meant, ed. clint sets the vibe. while you, and all the folks through out the years who have hung out in the basement, have been the soul. but doesn't it say something that the basement, not the upstairs, has been the soul and the best part of the shop?

If any shop has soul, it can be seen in what it does other than the retail transactions. The rides the shop puts on, the events the shop hosts, the interaction between staff and customers...

HenryA
02-20-2014, 01:37 PM
fuzzalow wrote:

"Adjacent to the dais stood a prominent peg board display with "644 grams!!" turgidly proclaimed while proffering a bare carbon frame. All to ensnare a touchy-feely in hoisting a frame so light it even made a weight-weenie denialist like me grin."

Quite the paragraph.

HenryA
02-20-2014, 01:37 PM
if any shop has soul, it can be seen in what it does other than the retail transactions. The rides the shop puts on, the events the shop hosts, the interaction between staff and customers...

^this^

rnhood
02-20-2014, 01:43 PM
If any shop has soul, it can be seen in what it does other than the retail transactions. The rides the shop puts on, the events the shop hosts, the interaction between staff and customers...

100% agree.