Will an employer/employee of a Look bicycles dealer please get in touch with me.

[SteveFrench]

If you are kind enough to take a moment please shoot me a private message. I have a quick question to ask before I purchase a look frame. Thank you for your help.

Best regard,

SteveFrench

[sjbraun]

LOOK Cycle U.S.A.
6300 San Ignacio Ave, Suite G
San Jose, CA 95119

Tel.: +1-408-363-1406
info@lookcycle-usa.com

Just saying...

PS- I love my Look 585.

[pbarry]

Steve, you must be really busy!!

[RacerJRP]

While I do not work for a LOOK dealer at present, I did a few years ago. We were a LOOK dealer for all of about 4 months. They were so terrible to work with we brought them on board and then kicked them to the curb in that short period of time. This was an IBD top 100 shop, and some hole in the wall either.

[alastair]

While I do not work for a LOOK dealer at present, I did a few years ago. We were a LOOK dealer for all of about 4 months. They were so terrible to work with we brought them on board and then kicked them to the curb in that short period of time. This was an IBD top 100 shop, and some hole in the wall either.

That's helpful.

[oldpotatoe]

If you are kind enough to take a moment please shoot me a private message. I have a quick question to ask before I purchase a look frame. Thank you for your help.

Best regard,

SteveFrench

Where are ya?

http://www.easylocator.net/search/map2/LOOKusa

Find one, give them a call or visit.

BTW-I sold them before Look became "Look USA" and they threw us under the bus..sold them when they were imported by Veltec.

[sjbraun]

Steve, you must be really busy!!

There wasn't much to do during the Super Bowl.

[ibis]

While I do not work for a LOOK dealer at present, I did a few years ago. We were a LOOK dealer for all of about 4 months. They were so terrible to work with we brought them on board and then kicked them to the curb in that short period of time. This was an IBD top 100 shop, and some hole in the wall either.


BTW-I sold them before Look became "Look USA" and they threw us under the bus..sold them when they were imported by Veltec.

Yikes!! Well, we (LOOK Cycle USA) have gone through restructure over restructure over the little while. However, we feel like we are in a pretty good place now, and really strive to up the ante when it comes to customer service.

Please let me know if there is anything I can do to assist you.

Thanks,
Justin
jlubecki@lookcycle-usa.com

[tv_vt]

Hi all,

I will vouch for Justin. Good guy and will respond to your inquiries. I bought a Look 585 Optimum on closeout from Look USA last summer, working with Justin and a local dealer (Fitwerx in VT).

I've had a Look 481, 585, and now the 585 Optimum, and they have all been fantastic frames. Each with their own personalities, but I've really enjoyed them all. I still have a 585 Origin along with the Optimum.

Cheers,

Thom

[SteveFrench]

Thank you everyone for your responses. This thread has become extremely interesting to me.

[RacerJRP]

Justin, I do hope things are running smoother for you guys now than they were a few years ago. The product is very nice; it was the (lack of) support, accountability, and customer service that turned the shop that I used to work for off.

[SteveFrench]

Justin, I do hope things are running smoother for you guys now than they were a few years ago.

As do I. I'm very anxious to purchase a new Look at a fair price. When I do, I'm sure it will be fantastic.

[fuzzalow]

I have a quick question to ask before I purchase a look frame.

I'm very anxious to purchase a new Look at a fair price. When I do, I'm sure it will be fantastic.

Um, it is prying to ask what that quick question was or what it entails? When somebody says "fair price" that usually means a wish for the price to come to them rather than meeting the current market offering.

[oldpotatoe]

Justin, I do hope things are running smoother for you guys now than they were a few years ago. The product is very nice; it was the (lack of) support, accountability, and customer service that turned the shop that I used to work for off.

As it did for us..but it sounds like they are a new Look USA,

For Justin-BUT I thought Hawley is importing Look now? Pedals only? I am out of the loop now.

[sales guy]

As it did for us..but it sounds like they are a new Look USA,

For Justin-BUT I thought Hawley is importing Look now? Pedals only? I am out of the loop now.

Hawley is the distributor for look frames now also. Hawley warehouse, hawley reps.

One of my old reps was a look rep and lost it when they switched.

Which I think is interesting given Storck was thru hawley and they died. But I am glad the big Q didn't swallow up another company. They are getting way too big!

[kramnnim]

Wait, so now anyone with a Hawley account can sell Look frames?

[sales guy]

Wait, so now anyone with a Hawley account can sell Look frames?

I believe so.

[soupless]

You might need to become a dealer and buy in or something. QBP sells several brands (salsa, Garmin, c king) that require a dealer app and initial purchase.

[RacerJRP]

You might need to become a dealer and buy in or something. QBP sells several brands (salsa, Garmin, c king) that require a dealer app and initial purchase.

This would by my assumption.

[oldpotatoe]

Wait, so now anyone with a Hawley account can sell Look frames?

I think they still have territories, like BMC with QBP, but not sure. We got squeezed outta Look, thanks to Excel Sports, who whined about our 5 frames per year.....nice guys.

[SteveFrench]

I'm pretty confused by the business/distribution of Look. I did call QBP and they said they don't sell Look frames, just pedals and other small items.

[soupless]

I'm pretty confused by the business/distribution of Look. I did call QBP and they said they don't sell Look frames, just pedals and other small items.

Qbp doesn't sell Look, I don't think they ever did. As of 2014 Hawley will distribute Look frames in the US, removing that logistical headache from the hands of Look Cycles USA, and allow that small staff of people to work on branding, dealer support, and warranty stuff.

[SteveFrench]

Qbp doesn't sell Look, I don't think they ever did. As of 2014 Hawley will distribute Look frames in the US, removing that logistical headache from the hands of Look Cycles USA, and allow that small staff of people to work on branding, dealer support, and warranty stuff.

Maybe you're right but I don't think the QBP employee I called was lying to me. If you get onto the QBP website, http://www.qbp.com/page/brands, and look in the "Our Industry Leading Brand Partners" section you may find Look. I'm not a cycling industry worker/scientist so I may be incorrect. Please let us know if I am.

Best regard,

SteveFrench

[oldpotatoe]

Maybe you're right but I don't think the QBP employee I called was lying to me. If you get onto the QBP website, http://www.qbp.com/page/brands, and look in the "Our Industry Leading Brand Partners" section you may find Look. I'm not a cycling industry worker/scientist so I may be incorrect. Please let us know if I am.

Best regard,

SteveFrench

Pedals

[fatallightning]

Hawley does the distro and reps Look frames and pedals. There are still dealer territories though. My rep didn't seem very in the loop yet.

[kenmetzger]

If there isn't a Look dealer in your territory and a shop does decent business with Hawley, then they can probably get a frame for a customer. This can be a good advantage of going through someone like Hawley. (By the way, we love our Hawley rep.)

[soupless]

So, OP, did anyone answer your question yet?

[SteveFrench]

So, OP, did anyone answer your question yet?

Thankfully I did.