Shimano Crankset Recall

[TonyG]

Maybe I should soak mine in water then freeze it a few times and get this over with rather than riding it hoping that I don't push on a land mine one day.

I wouldn't do that but it's a bummer to have to ride it not knowing what will happen.

[camelbackkid]

Originally Posted by ridethecliche

I wonder if there's going to be a run on breaking/broken used cranks as folks try to get brand new ones for cheep.

I heard Silca is developing a crank-bath solution which lowers the durability of Hollowtech cranks by 37% for just $100. Guaranteed to fail within 1 year. Might seem expensive but considering options for acquiring the special new cranks it's a bargain.

[cgolvin]

Originally Posted by bikinchris

Next, the crank is taken off and chainrings removed, then washed to look for separation in the glued joints or to find cracks.

Seems at odds with the "must be on the bike" mentioned by one poster's LBS above.

[bikinchris]

Originally Posted by cgolvin

Seems at odds with the "must be on the bike" mentioned by one poster's LBS above.

The initial inspection to qualify the crank is on the bike. If the bike has a date code involved in the recall, then it is more carefully inspected involving washing.

[unterhausen]

People that have broken cranks in their collection should have gotten them replaced before this, they were very good about replacing them. Some shops might have been bad about it, but everything I've heard says shimano always replaced broken cranks. I would definitely take an obviously broken crank to a shop now.

[oliver1850]

Originally Posted by bikinchris

I just finished watching the four instruction videos from Shimano.

*The inspection video goes through several steps. First, the crank has to fit between the correct date codes to be involved. Without fitting int the date codes, there is no current remedy.

The customer is asked about noises like creaking or odd feeling when pedaling

Next, the crank is taken off and chainrings removed, then washed to look for separation in the glued joints or to find cracks.

If it has any separation or cracks, it is registered on the Shimano dealer website and shipped to Shimano where they inspect it again and if they agree, a new crank is shipped to the dealer. Assuming they have the same crank in stock. If a shop is in good standing with Shimano, they will get paid for sending the crankarm back.

Where are the bonded areas? I haven't owned a Shimano 11 crank but friends do. Can you post a photo of a crank showing where to look for cracks?

[TiminVA]

Originally Posted by unterhausen

People that have broken cranks in their collection should have gotten them replaced before this, they were very good about replacing them. Some shops might have been bad about it, but everything I've heard says shimano always replaced broken cranks. I would definitely take an obviously broken crank to a shop now.

I tried when mine broke, but Shimano said "sorry, out of warranty". It was purchased from a European shop, not a local LBS or with a complete bike, so my options were limited and I had to go to Shimano directly.

[prototoast]

Originally Posted by TiminVA

I tried when mine broke, but Shimano said "sorry, out of warranty". It was purchased from a European shop, not a local LBS or with a complete bike, so my options were limited and I had to go to Shimano directly.

Do you still have the crank? They should replace it now.

[peanutgallery]

The warranty thing has been in session for several years, few questions asked

I've had several failures darken my door, shimano has never asked me for a receipt or proof of purchase. Most replacements have appeared 2nd day air with a new front derailleur to boot. We're talking 8 to 10 year old cranks, and many I did not sell. You will get a charge for some labor. No overseas penalty applied

Sounds like you got a deserved runaround by the retailer knowing the score, but shimano doesn't ask questions in these situations

Originally Posted by TiminVA

I tried when mine broke, but Shimano said "sorry, out of warranty". It was purchased from a European shop, not a local LBS or with a complete bike, so my options were limited and I had to go to Shimano directly.

[sipmeister]

Originally Posted by jamesdak

It pays to run a lot of older stuff and Campagnolo!

I can’t recall when a Campy crank was last recalled.

#ridecampy

[peanutgallery]

Well...there's this thread
https://forums.thepaceline.net/showthread.php?t=298560

No emperor has clothes

Originally Posted by sipmeister

I can’t recall when a Campy crank was last recalled.

#ridecampy

[AngryScientist]

This is going to prompt me to go do a thorough inspection of the crank on my SwissX which has seen a ton of wet muddy conditions.

[bikinchris]

Originally Posted by oliver1850

Where are the bonded areas? I haven't owned a Shimano 11 crank but friends do. Can you post a photo of a crank showing where to look for cracks?

There's about 8 places where they crack or separate. The front and the back side are two pieces. I've seen the whole arm split off, the spiders separate and the joint of the arm to the spider.

[AngryScientist]

I love how Instagram is afire with broken shimano cranks right now; lol.

When a company the size of Shimano institutes a safety product recall what are the requirements to get the word out about it?

[Bruce K]

Well, every dealer is aware (though not all are trained/certified inspectors).

I am pretty sure every cycling media outlet has run some type of announcement or article.

They might have to notify everyone who submitted warranty documentation at time of purchase

BK