Thinking about sending product directly back to Campagnolo..

[veggieburger]

Your opinion please.

I am a lifelong user of Campy goods. My first Cannondale had 105, but other than that bike, I have only ridden Campy. Their product has been good to me, and everything has given me many many miles of lovely biking and good service.

Except 2 items.

Both were outside of warranty, but both should not have failed when they did. I have no issues with stuff that dies after good hard use...that's totally understandable.

Im thinking of mailing the two items back to Italy. Is this wasted postage? Have you ever done this? Curious..thx

[jumphigher]

I'd try contacting them first and see what kind of reception I got, maybe even trying to obtain the email address or mailing address of somebody high up in the company. I dont think your idea is terrible though, you never know it could have an effect.

[saab2000]

Details?

[Ralph]

Why Italy? Why not reach out to Campy USA?

[Tony T]

I would take pictures and send an email to Campy.
If you want to mail the components, consider sending to Campy North America:

Campagnolo North America
5431 Avenida Encinas, Suite C , Carlsbad
United States
https://www.campagnolo.com/US/en/contacts

[FlashUNC]

If its outta warranty, Campy doesn't really owe you anything, no?

What's the goal of shipping it back? Repair? Replacement? Petty sense of retribution?

[veggieburger]

Originally Posted by FlashUNC

If its outta warranty, Campy doesn't really owe you anything, no?

What's the goal of shipping it back? Repair? Replacement? Petty sense of retribution?

Petty sense of retribution?? No.

Re: warranty, I'm not sure. If I buy a set of wheels (for egs), and they sit unused for 2,3,4 years, warranty expires. Then you ride them and something bad happens, technically yes...they are out of warranty. But they should last longer, IMO.

[veggieburger]

Originally Posted by Tony T

I would take pictures and send an email to Campy.
If you want to mail the components, consider sending to Campy North America:

Campagnolo North America
5431 Avenida Encinas, Suite C , Carlsbad
United States
https://www.campagnolo.com/US/en/contacts

Thanks!

[AngryScientist]

Not enough info to make an informed opinion, IMO.

For example: I buy my campy gear from the UK at significant discount from msrp. I accept that I may need to eat a defective part, and that's worth it to me given the savings. I would not try to collect warranty replacement for an item bought outside of normal sales channels. A calculated risk.

Different story if I bought through an authorized dealer and paid full price.

You left out ALL of the significant details of your story.

[veggieburger]

Originally Posted by AngryScientist

Not enough info to make an informed opinion, IMO.

For example: I buy my campy gear from the UK at significant discount from msrp. I accept that I may need to eat a defective part, and that's worth it to me given the savings. I would not try to collect warranty replacement for an item bought outside of normal sales channels. A calculated risk.

Different story if I bought through an authorized dealer and paid full price.

You left out ALL of the significant details of your story.

Authorized dealer, full retail price.

But since you mentioned it...You think an item bought from the UK is outside of normal sales channels? Just because it is less expensive than retail you think a defective part is acceptable? Please explain.

[joosttx]

Originally Posted by veggieburger

Petty sense of retribution?? No.

You the right attitude that could make you the President of the United States someday.

[FlashUNC]

Originally Posted by veggieburger

Petty sense of retribution?? No.

Re: warranty, I'm not sure. If I buy a set of wheels (for egs), and they sit unused for 2,3,4 years, warranty expires. Then you ride them and something bad happens, technically yes...they are out of warranty. But they should last longer, IMO.

So what sat unused as NOS that broke the first time out that you're unhappy about?

[veggieburger]

Originally Posted by FlashUNC

So what sat unused as NOS that broke the first time out that you're unhappy about?

Huh? Nope, didn't say that.

[sales guy]

Just sending it back to whoever may not do much but to infuriate you more.

I had someone who has a Busch-Muller light kit and he's pissed cause it broke. Nothing I sold him mind you. But I told him I would help him if he'd like. He told me the US importer won't.

Many times, customers calling up directly doesn't do much. Companies may not care or actually find you a PITA. I don't mind helping when someone has an issue cause I've been in this now 32 years. I know a ton of people and have a great relationship with them and don't mind nudging them a bit for help when possible.

I do agree if something sits for a bit it shouldn't just break. BUT, if it's something that time, heat or other natural factors could cause wear to, then that's not surprising.

If you give me more details, I can talk to Campagnolo for you. Up to you. I don't mind either way. But like I said, many time it won't push companies to help if you reach out yourself.

[jumphigher]

Originally Posted by sales guy

Just sending it back to whoever may not do much but to infuriate you more.

I had someone who has a Busch-Muller light kit and he's pissed cause it broke. Nothing I sold him mind you. But I told him I would help him if he'd like. He told me the US importer won't.

Many times, customers calling up directly doesn't do much. Companies may not care or actually find you a PITA. I don't mind helping when someone has an issue cause I've been in this now 32 years. I know a ton of people and have a great relationship with them and don't mind nudging them a bit for help when possible.

I do agree if something sits for a bit it shouldn't just break. BUT, if it's something that time, heat or other natural factors could cause wear to, then that's not surprising.

If you give me more details, I can talk to Campagnolo for you. Up to you. I don't mind either way. But like I said, many time it won't push companies to help if you reach out yourself.

This is a generous offer I would not refuse, OP.