Advice needed: Weird eBay experience

[Liberace]

I bought an item that arrived damaged due to improper packing. Seller chose not to respond after stating he would file a FedEx claim. eBay refunded my money and asked that I hold the product for 30days as they request the seller send a return shipping label.

What happens if the seller doesn't respond? Do you send the item back to eBay? Just curious if anyone's gone through something similar.

[jds108]

You'll just keep it. I had something similar years ago.

[Pegoready]

eBay doesn't want the item. Likely, the seller doesn't want the item either since it's damaged.

I'd make 3 written attempts through the eBay messaging service for a return label. That way you have proof you tried. After 30 days the item is yours.

[fogrider]

take some photos and email them the photos.

[skrhone]

Contact Ebay....and document the conversation.
They will tell you to just keep it, but you want that in writing.
Usually the claim is paid out of the "Buyers warranty"....so you paid the seller and Ebay paid you. They will not deduct funds from the seller unless the cost is high. Everyone pays into the warranty by the fees paid...so everyone wins.
For the seller to send you a return label, it would cost them to ship it back.

[Bentley]

Originally Posted by skrhone

Contact Ebay....and document the conversation.
They will tell you to just keep it, but you want that in writing.
Usually the claim is paid out of the "Buyers warranty"....so you paid the seller and Ebay paid you. They will not deduct funds from the seller unless the cost is high. Everyone pays into the warranty by the fees paid...so everyone wins.
For the seller to send you a return label, it would cost them to ship it back.

Not sure what you are talking about. In EBay world, if you file a claim, damage, not as described it works this way.
First, the buyer is refunded
Next you issue a return shipping label (oh the seller pays for this)

I agree, if the seller does not issue a return shipping label, the buyer keeps the goods.

Not sure where you come up with the "Buyers Warranty", the Seller basically gives the money for the item and shipping back and pays for the return shipment, so the seller is basically out 2x shipping and if the item is damaged and uninsured, well they are out that.

Thats how it works

Ray

[eddief]

a buy it now on a new cleaner. sent to my home and it was fine, but wanted to contact the seller about the warranty. when i went back to my account to email the seller, all evidence of the transaction was no longer visible on ebay. i called em and they would provide no info on the seller but said if i wanted to return it due to being not satisfied, then i should open a dispute. she said if the "disappeared" seller did not respond (and they would not cuz ebay got rid of em) then after 48 hours of no response, she said my paypal would be 100% refunded and they did not want the vacuum back. done and done.

i think folks steal credit cards, then buy stuff, then use the credit card owner as the billing address and the buyer (me) as the ship to.

who knew?