Moots Mootaineer chainstay cracked

[Robbos]

Don't tell Moots but I also have 3 Serotta's (TDF Lugged, Meivici, and CST), Ibis Silk Ti and a Colnago C50. As we all know I am SOL if those bikes break.

Cool, so when you get back your Moots, you'll realize that you need to sell your superfluous Silk Ti. To me

[Satellite]

Originally Posted by Robbos

Don't tell Moots but I also have 3 Serotta's (TDF Lugged, Meivici, and CST), Ibis Silk Ti and a Colnago C50. As we all know I am SOL if those bikes break.

Cool, so when you get back your Moots, you'll realize that you need to sell your superfluous Silk Ti. To me

LoL I actually owed two Silk-Ti's for the longest time. The SilkTi is an amazing machine if something ever happened to my original SilkTi I wanted a backup. I finally sold my backup SilkTi to a guy in Singapore. I really want a 29er SilkTi but I can't swallow the price of a new one right now and I have yet to find a second hand 29er SilkTi in my size.

[Satellite]

Originally Posted by Matthew

Yup, I too love Moots. Cool they covered the return shipping too. Were the refurb and bearings included no cost to you? Just curious. If so that is incredible. Proud owner of two Moots.

Yep Moots is covering everything. Iam going to buy a new Cable set, brake pads and seals for the fox fork and I should be good to go.

[Satellite]

Originally Posted by OtayBW

Cool. Any info provided about the nature of the failure?

Moots didn't offer an insight but as BobO pointed out the crack looks to of originated at the start stop of the weld. Then the crack propogated around the tube in the weakest direction. Iam betting the tube has been cracked for 4 or 5 years. Glad it wasn't Carbon!

I will post photos of the repair when I get it back.

[pbarry]

[BobO]

Originally Posted by Satellite

Moots didn't offer an insight but as BobO pointed out the crack look to of originated at the start stop of the weld. Then the crack propogated around the tube in the weakest direction. Iam betting the tube has been cracked for 4 or 5 years. Glad it wasn't Carbon!

I will post photos of the repair when I get it back.

I don't expect a 0% failure rate of people I do business with, I do however, expect people to treat me with fairness when something goes wrong. It sounds as though Moots has acted with integrity, kudos to them. They have moved up on my personal list of bike builders.

[oldpotatoe]

Originally Posted by Satellite

Yep Moots is covering everything. Iam going to buy a new Cable set, brake pads and seals for the fox fork and I should be good to go.

Not surprised. They are a class act.

[Satellite]

Originally Posted by Satellite

So Moots is pretty much the bike company all bike companies should aspire to be.

So one big huge shout out to Moots. Not only did they repair my 14 year old frame but they paid for return shipping and replaced the bearings and refurbished the frame. There isn't much else you can ask from a Manufacture. I will continue to be a loyal Moots owner.

I will post some photos when I get the Mootaineer back to show the repair. I am very interested to see how they fixed it. Got to love Titanium.

Thanks Moots,


Satellite

Originally Posted by Matthew

Yup, I too love Moots. Cool they covered the return shipping too. Were the refurb and bearings included no cost to you? Just curious. If so that is incredible. Proud owner of two Moots.

Originally Posted by Satellite

Yep Moots is covering everything. Iam going to buy a new Cable set, brake pads and seals for the fox fork and I should be good to go.

So my Mootaineer is back and ready be built back up. Repair looks solid not sure what they did with the actual crack but there is now a plate welded over where the crack is/was. Moots also did a refurbish on the bike complete with new decals. A Mr. Moots decal is in place of the "Mootaineer" Model name on the top tube.

I had asked if Moots could drill out the V-Brake cable stops so I could run a hydraulic line and eliminate the Problem Solver solution. I would have paid for the service. That was a no go they don't modify the frame once built. So I am back to using the problem solver.

I would like to make a correction Moots did in fact charge me for the return shipping back to me. When I inquired about why they pay for shipping back to the factory and charge the customer for return shipping (seemed backwards to me). I was informed warranty repairs don't include shipping either way but because, "I am kind of a big deal" (just kidding) they paid for the initial shipping. So the process cost me a hair over $45 and the time to tear the bike down and rebuild.

The repair took less than a month to and from my porch. I shipped the frame on 15 March and had it back on 10 April. I was told the frame repair was done very quickly the hold up was the refurbish. Either way I wasn't in a rush I have an amazing back up Mountain Bike (Ibis Silk-Ti).

The refurbish came out amazing, two little marks are distinguishable where I got some chain suck. Ti cleans up extremely well, I almost don't want to build it back up.

My only regret I was hoping to be able to jump up to a 29er but I am pretty excited to have my Mootaineer back. I bet a 29er Mootaineer would be an amazing bike.

Some photos for your viewing enjoyment.

Thanks again Moots!!!

[happycampyer]

So cool that the frame gets a new life. I had Moots refininsh a YBB SL after having them add disc tabs to the frame, and know what you mean about almost not wanting to build the frame back up. The frame looks brand new.

[Satellite]

Originally Posted by happycampyer

So cool that the frame gets a new life. I had Moots refininsh a YBB SL after having them add disc tabs to the frame, and know what you mean about almost not wanting to build the frame back up. The frame looks brand new.

So true but I started to add one thing here one thing there and before you know it I am knee deep in the rebuild. I have to take a deep breath and decide if I am ready to tackle the fork rebuild right now. I can't really go any further with out adding the fork. I just got the headset pressed in and I am really wanting to just finish. So I am sure the fork is about to be dismantled.

[Matthew]

I got a Rigor off ebay. The seller had it refurbished by Moots and then never built it up before selling. It's a 2002 model that looks brand new. It had no chain suck too so that was cool. It looked as if it was built yesterday. Love Moots.

[Satellite]

Well I finally found out what Moots did. Something stuck me when I looked at the photos of the crack I posted here. Moots must have replaced the whole tube??? Below is my question to Moots and there response. Thanks again Mr. Moots!!!



Moots,

I was looking over the Mootaineer, did Moots do a complete tube replacement? At first I thought the crack was just under the gusset that was added. On closer inspection I recall the crack going 3/4 around the tube and I can't find any trace of where the crack was. So I am assuming you replaced the whole tube or the whole rearend?

This is just a curiosity question I have full confidence the frame is fixed and ready to build back up and ride. Thanks for the repair I truly love my Mootaineer. The Mootaineer would be an amazing 29er platform.

Best regards,


Satellite





Satellite,


We were able to use a refurbished rear-end we had on the shelf. It was one of the updated ones with the gussets.

If you have any other questions let us know.

Thanks again and talk to you soon,

Mr. Moots
2545 Copper Ridge Dr.
Steamboat Springs, CO 80487
moots.com

[tuscanyswe]

Customer service at its best! Love Moots bikes and also love to hear Moots beeing great ppl!

[cadence90]

Originally Posted by Satellite

Well I finally found out what Moots did. Something stuck me when I looked at the photos of the crack I posted here. Moots must have replaced the whole tube??? Below is my question to Moots and there response. Thanks again Mr. Moots!!!

Excellent!