Pro's Closet- Do they ever answer questions?

[tbike4]

They have something I kind of want and need more info. Anyone out there ever get a response? I can't get an answer to a question about the item that should have been addressed in the description.

[tuscanyswe]

Sure I've gotten their attention in the past. They have become more expensive last few years imo. Or perhaps its just the rest of the market that plummeted .)

[eBAUMANN]

Just give em a call...

303-993-7776

[shovelhd]

Yes. They took care of me after a fraudulent sale.

[rallizes]

they could not have been more helpful when my friend's bike that had been missing turned up for sale

they are good people

[wpod]

It's been my experience that TPC responds better the closer to the end of the auction contact is made. A bit more delay the further out you inquire.

[moobikes]

Usually takes a day, maybe two, sometimes within hours. They have so many items up for sale, probably have lots of messages to handle. Lots of items also have incomplete or wrong descriptions.

[tbike4]

Strange... I just got an answer to my question from PC. The answer is: the Colnago frame is made of Zona tubing. I don't know if that is a good thing.

[andeww]

lol did they tell you they dont know if that is a good thing or is that your comment?

[tbike4]

Originally Posted by andeww

lol did they tell you they dont know if that is a good thing or is that your comment?

PC had no opinion on the tubing. I don't know about it but I did a little reading and it seems Zona is an "entry" level, less expensive tubing at the bottom of the Nivachrome line, slightly thicker and heavier, I think...

[dustyrider]

I've contacted them before to haggle about price and iron out details of products, send more pictures, etc. They seem to have the customer service thing down!

[Tickdoc]

That's where I tried to get my lake shoes from. There was some confusion in the listing on size, so I messaged them to clarify. After a day or two the messaged back that they were indeed my size. I punched buy it now. Waited....waited....three days after delivery was due I was sent another message that they were in fact not my size.

They refunded, but I'm still bummed. Nothing worse than waiting in the window like a lost puppy for the ups guy and him never showing.

I've ordered from them before with no issues.

[oldpotatoe]

Originally Posted by tbike4

They have something I kind of want and need more info. Anyone out there ever get a response? I can't get an answer to a question about the item that should have been addressed in the description.

Call em or email this guy

sean@theproscloset.com

[ultraman6970]

Yes they do.

[jiii]

They've generally responded to me within 1-2 business days.