Flaky Garmin 810?

[ls1togo]

I've owned several Garmin GPS computers and my current one is a Edge 810 which over the last year has been great. Recently on clear or only minimally cloudy days with at least a 55-75% battery and it just shut off!..I would turn it back on and the acquisition of the satellites was erratic...and of course, had lost the data that had been recorded...
I've read that some have attributed this to the battery....Any ideas?

[SoCalSteve]

Originally Posted by ls1togo

I've owned several Garmin GPS computers and my current one is a Edge 810 which over the last year has been great. Recently on clear or only minimally cloudy days with at least a 55-75% battery and it just shut off!..I would turn it back on and the acquisition of the satellites was erratic...and of course, had lost the data that had been recorded...
I've read that some have attributed this to the battery....Any ideas?

Couple suggestions...

Delete all the recorded rides already in the memory

Do a soft reset. If not, do a hard reset. If not, call Garmin....

[simplemind]

Originally Posted by SoCalSteve

Couple suggestions...

Delete all the recorded rides already in the memory

Do a soft reset. If not, do a hard reset. If not, call Garmin....

What he said. I will add that the 810 is Garmin's best product, period.

[tctyres]

Originally Posted by simplemind

What he said. I will add that the 810 is Garmin's best product, period.

I had a bunch of problems with an 810. Garmin wanted me to send it in. I bought it at Nashbar, so I used their $7.99 forever warranty. I sent it to them, and they sent me a new one.

Garmin is pretty good on their warranty (but not as good as Nashbar ).

[Dromen]

I have same model. Had 1000 and few 500 series. Like 810 the best but what OP describes happens every so often. Just figure Garmins work 98% of the time as designed... Plan on malfunctions the other 2%.

[simplemind]

Originally Posted by tctyres

I had a bunch of problems with an 810. Garmin wanted me to send it in. I bought it at Nashbar, so I used their $7.99 forever warranty. I sent it to them, and they sent me a new one.

Garmin is pretty good on their warranty (but not as good as Nashbar ).

That's good to know and wished I had known earlier. I bought the new 820 from Backcountry and it was an amazing cluster F---. Tried every update for 6 weeks and finally gave up, only to have Backcountry pull the 30 return policy on me and refused to refund. After much wrangling, was able to get a store credit with a 60 day time limit. Arrgh.

Bought a new 810 on eBay and been very happy with that purchase.

[ls1togo]

Thanks to all for their responses...Here's Garmin's..in case you find yourself in my predicament..

Hello Don,

I apologize for the issues that you are having with your Edge 500/510/810. There may be some form of file corruption on the device that is causing these issues that you are having with your Edge 500/510/810. I'd like to connect the device to a computer to remove some folders and files and to also ensure that you have the latest software version installed. Do NOT delete unknown files; deleting wrong files from your mass storage device can cause adverse performance affects.

Folders that can be safely cleared: (Note that your device may not have all of these folders)

Activities
Courses
Newfiles
RemoteSW
Segment
Workouts
Gupdate.gcd
Gupdate.rgn
Gmaptz.img
.err .bak .tmp files



PC:

Connect the Garmin device to the computer
Click Start menu*
Click File Explorer, Computer or My Computer
Double-click Garmin device drive
Click This PC (Windows 10 only)
Double-Click on the Garmin drive
Open the Garmin folder
Open the folder you wish to clear
Select files to be deleted (to select all files, press CTRL+A on the keyboard)
Press the Delete key on the keyboard
If prompted, click Yes to confirm the deletion
Click the Back button to return to the previous folder
Complete steps 7 through 12 for each folder you wish to clear
Click the Back button to return to the drive list
Right-click on Garmin drive
Click Eject
Unplug device from computer

*For Windows 8, press the Windows key + X and choose File Explorer

Once you have removed these files you’ll need to connect to your computer and sync your device with Garmin Express to ensure that the software is up to date.

Mac:

Connect the Garmin device to the computer
Open Finder
Click Go in the menu bar at the top of the screen
Click Computer
Double-click Garmin drive
Open the Garmin folder
Open the folder you wish to clear
Select files to be deleted (to select all files, press Command +A on the keyboard)
Drag the selected files to the trash
Click the Back button to the return to the previous folder
Repeat steps 7 through 10 for each folder
Click the Back button to return to the drive list
Right-click the Trash on the Dock
Click Empty Trash
Click Empty Trash to confirm
Right-click the Garmin drive
Click Eject “Garmin”
Unplug device from computer

Once you have removed these files you’ll need to connect to your computer and sync your device with Garmin Express to ensure that the software is up to date.

Should any issues persist, please reply to this email or call Customer Support at 1-800-800-1020 (available Monday through Thursday 8:00am to 6:00pm CST, Friday 8:00am to 5:00pm CST) for further assistance.

Angel

Product Support - Fitness Team

Garmin International

http://support.garmin.com

I've done as requested and although I had very little of those files in the folders, I must had at least one corrupted one as it seems fine now, but we'll see in the upcoming weeks