Rapha returns - I am confused

[MattTuck]

Do I send returns via Fedex or UPS, or can I pick whichever is more convenient? The shipping label seems to have both company names?

[echelon_john]

Both--it'll be EPIC!

Originally Posted by MattTuck

Do I send returns via Fedex or UPS, or can I pick whichever is more convenient? The shipping label seems to have both company names?

[pdmtong]

Originally Posted by MattTuck

Do I send returns via Fedex or UPS, or can I pick whichever is more convenient? The shipping label seems to have both company names?

They used to use UPS. DO NOT drop off to UPS. Old return labels with UPS are no longer addressed correctly.

Now they use Fedex.

[MattTuck]

Originally Posted by pdmtong

They used to use UPS. DO NOT drop off to UPS. Old return labels with UPS are no longer addressed correctly.

Now they use Fedex.

Got it, thanks.

This a recent package, within a couple weeks of receiving it. Maybe they're working through their stock of UPS labels...

[cderalow]

indeed.

Fedex info on the UPS pre-sized labels.

drop with Fedex.

[gpendergast]

Haha yeah that's a FedEx label they just used the free labels UPS will send you. For shame!

[stien]

Thread title reads like a B Movie title.

Carry on, nothing to see here!

[chiasticon]

I had the same confusion with a recent return. FedEx label printed on a UPS sticker. weird.

my question is: why does it take them like three weeks to process a return?

[Cicli]

Originally Posted by chiasticon

I had the same confusion with a recent return. FedEx label printed on a UPS sticker. weird.

my question is: why does it take them like three weeks to process a return?

Lots of lattes durring that time.

[.RJ]

Originally Posted by Cicli

Lots of lattes durring that time.

They probably ran out of mustache wax and couldnt come to work