Advice: USPS dispute, tracking reports delivered, but buyer can't find package

[gpendergast]

Originally Posted by weiwentg

What company?

Shipsurance. Not sure if they work with indivuduals or just businesses

Originally Posted by paredown

When we lived in Brooklyn, the USPS guys would routinely post updates for tracked package as 'delivered'--and then leave them on the truck for the next day's delivery.

It's even worse for in-bound scans. USPS is the only postal carrier whose scanners aren't connected to a network, so whenever they scan a package it logs to the internal scanner memory, which is embarassingly small (something like 2-300 scans worth). The scans only update when docked. So when the postal workers scan in packages at EOD, if they don't stop and re-dock every 250 or so scans, the memory overwrites and the first scans never get logged. It's maddening.

For those keeping score USPS First Class Mail has tracking fail ~2% of the time. Priority Mail ~0.75-1% depending on zone.

[Peter P.]

I won't ship anything USPS without Signature Confirmation.

If the RECIPIENT doesn't sign for the package, or someone else AT THAT SPECIFIC ADDRESS, you've got a claim.

Ask at your local post office what the rules are.