In praise of the LBS

[KJMUNC]

Originally Posted by cadence90

If you had Zeros and they loaned you X2's, what did you do re: your cleats?
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Edit that: i said X2 but they're just cromo zeros

[cadence90]

Originally Posted by KJMUNC

Edit that: i said X2 but they're just cromo zeros

Wow, excellent service then. Have fun riding your crmo0s!

[fogrider]

Great story! good to know that there are still folks there that do it for the love of the sport.

[rustychisel]

Alternate facts: the shop owner took one look at the POS you were riding and thought 'that'll never make it through the week'. His dastardly scheme was to loss lead you to his store when the inevitable occurred and you needed to purchase a new bike. He knew he had a pair of Speedplay pedals hanging around because he'd taken them off another POS 6 months ago and no-one wanted to buy them. Ever.

You've fallen for it; hook, line & sinker. There is nothing a desperate bike shop owner won't do these days to try and get a sale; they're shameless.




















Or not.



But in this day and age it's worth having alternate facts available.

[mcfarton]

Originally Posted by rustychisel

Alternate facts: the shop owner took one look at the POS you were riding and thought 'that'll never make it through the week'. His dastardly scheme was to loss lead you to his store when the inevitable occurred and you needed to purchase a new bike. He knew he had a pair of Speedplay pedals hanging around because he'd taken them off another POS 6 months ago and no-one wanted to buy them. Ever.

You've fallen for it; hook, line & sinker. There is nothing a desperate bike shop owner won't do these days to try and get a sale; they're shameless.




















Or not.



But in this day and age it's worth having alternate facts available.

Exactly, they also lend out all available sram components

Sent from my SM-G920P using Tapatalk

[Tickdoc]

Good on them to help you out, and now you can return the favor.

[Vamoots58]

Great Story!! It's amazing how few business owners seem to get how far a great customer service experience in terms of building their brand, reputation, and business!! Hats off to that shop!!!

[merlinmurph]

Sounds like a great shop, thanks for sharing.

[Gummee]

Originally Posted by mcfarton

Exactly, they also lend out all available sram components

Sent from my SM-G920P using Tapatalk

It isn't the LBS 'lending out' SRAM stuff. That comes from the factory. The LBS is just the middleman in the equation. AMHIK

M

[KJMUNC]

Funny as I asked why they had spare Speedplays laying around and he said they no longer stock them as they required a certain amount of inventory to be held, which was effectively 2yrs worth for this shop. Said he sells primarily Look and Shimano. I switched to Speedplay 15yrs ago so I haven't paid much attention to other pedals in the meantime and this is the first issue I've had with them other than swapping out cleats every few years.

[likebikes]

just make sure that they're ok with alcohol first.

an ex-career (lol) in the bike industry taught me that there were about as many sober folks in/around bikes as there were fans of the bottle.