Quote:
Originally Posted by Peter P.
Because, as I have read, it is AN AMERICAN PRACTICE to spend the energy on finding fault. That is how we solve problems.
The Japanese manufacturing culture does it differently; they focus on SOLVING THE PROBLEM.
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How you can solve a problem if you don't know the root cause (i.e. the fault)? If you don't know the root cause, then you can't know if a proposed solution actually fixes the problem, or merely masks a symptom.
Finding a fault is not the same as blaming.