Quote:
Originally Posted by Mark McM
How you can solve a problem if you don't know the root cause (i.e. the fault)? If you don't know the root cause, then you can't know if a proposed solution actually fixes the problem, or merely masks a symptom.
Finding a fault is not the same as blaming.
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You're right. And in fact, what I've read ACTUALLY says American industry AND business spends it's energy on ASSIGNING BLAME for the problem while Japanese industry focuses on SOLVING the problem.
Pasted from Mark McM:
How you can solve a problem if you don't know the root cause (i.e. the fault)?
American business focuses the root cause on THE PERSON i.e.,
who made the decision?
Who made the part? The Japanese are interested in fixing the problem it doesn't happen again.
Re: the comment about Japan's decade: That was the result of banking and financial issues, not business/manufacturing. And as we all know in America, once the financial train begins to run away it's not easy to stop.